INSURANCE

Claim declaration

Have you lost your keys or experienced damage, a fire, or a theft at your home or business? Have you been involved in a traffic accident or caused harm to a third party? Are you dealing with a bereavement? Our specialists are here to assist you every step of the way.

Severe weather

Have you been affected by damage due to severe weather (storms, heavy rain, etc.)? You can count on us to support you.

How to report a claim?

  • Via an online declaration available in Easy Banking App or Easy Banking Web.
  • Your benefits: 24/7 availability, no waiting on the phone, immediate opening of a file, easy to attach photos to speed up the claims process.

Online form

  • By phone on 0800 96 050 from 9am to 12pm and from 2pm to 5pm (24/7 in case of emergency)

How to protect yourself, your loved ones and your belongings as much as possible? Read our tips: Natural Disasters: Preventing Damage.

  • Immediate assistance

    Do you need urgent help for yourself, a family member, your home, business premises or private or professional vehicle?

    For immediate assistance

  • Your mobility

    Has your private or professional vehicle been involved in a road accident? Has your car, motorcycle or bicycle been stolen or damaged?

    Make a claim

  • Windscreen damage to your vehicle

    Is there a crack in your windscreen or side window of your vehicle?

    Make a claim

  • Building and contents

    Have you been a victim of theft, fire, water damage or vandalism? Do you need repairs or the reconstruction of your home or business premises?

    Make a claim

  • Damage to third parties

    Have you, your children, your pet or your business caused damage to third parties?

    Make a claim

  • Do you need to assert your rights or defend yourself against criminal proceedings? Traffic fine? Medical error? Need a lawyer or assistance with a court case?

    Make a claim

  • Illness, accident and disability

    Accident with or without bodily harm, in Belgium or abroad? Ill or injured during a business trip, lost luggage...?

    Make a claim

  • Death

    Do you need to report the death of a loved one or an employee?

    Make a claim

  • Your credit card

    Have you been a victim of credit card fraud? Do you need to cancel your (business) trip paid for with your credit card?

    Make a claim

What happens after I make a claim?

Your professional insurance

  • You will find a complete overview of your ongoing claims and their status online. You will also find the claims that have been processed. Log in to Easy Banking App (via your smartphone) or Easy Banking Web (via your computer). 
  • To check the status of your claim, you can also contact our professional claims advisers via INSURANCE_CLAIMS_PROFESSIONALS@bnpparibasfortis.com.

Your private insurance

  • For AG insurance policies (Top Habitation, Top Familiale, RC Auto, Top Accidents, Providis Global Legal Protection)

    • You will find a complete online overview of your current claims and their status. You will also find processed claims there. Log in to Easy Banking App (via your smartphone) or Easy Banking Web (via your computer). 
    • To check the status of your claim, you can contact AG's TeleClaims directly at 0800 96 050 (from Belgium) or +32 2 664 99 00 (from abroad) regarding Top Habitation, Top Accidents, Top Familiale, and RC Auto insurance policies. For Providis Global Legal Protection, call 02 664 42 30.
  • For Touring insurance policies
    Contact Touring directly on 078 178 178 (from Belgium) or +32 2 233 23 45 (from abroad), mentioning Touring Go, Touring Move On or Touring Travel Insurance.

  • For Europ Assistance insurance policies
    Contact Europ Assistance directly on 02 533 75 75.

In collaboration with our partners, we are doing everything possible to process your file as quickly as possible. However, the speed of processing also depends on external factors, such as the complexity of the file, the other parties involved, legislation, etc. Please check your email regularly as communication is often done through this channel.

Be prepared

  • Always keep your insurance contract number handy (you can find it on the document itself or online via Easy Banking Web or Easy Banking App).
  • If you do contact us by email, always include your contract number and/or claim declaration number in the subject.
  • Save the necessary phone numbers on your smartphone or call us directly via Easy Banking App.
  • Add this page to your browser’s favourites.
  • Review your insurance policies with a BNP Paribas Fortis advisor once a year to check if you are still sufficiently covered.
  • How to protect yourself, your loved ones and your belongings as much as possible? Read our tips: Natural Disasters: Preventing Damage.

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