Claim declaration: illness or accident involving your dog or cat

Everything you need to know to make a claim

Has your dog or cat suffered an illness or accident? We will guide you step by step through the process of making a claim.

Can’t find what you are looking for? Please return to the general overview page

Do you have Top Dog & Cat insurance and has your pet suffered:

• An accident?
  Trauma, injury, impact, fracture, bite, ingestion of an object…

• An illness?
  Infection, tumour, condition requiring care, treatment or surgery.

Declaring or managing a claim

Follow these steps, depending on your situation:

1.To make a new claim :

• • Ask your veterinarian to complete and sign this report form. You will need to attach it to your online claim declaration. This form is not required for costs related to prevention (e.g. vaccination, antiparasitic treatment) or for costs resulting from death (e.g. euthanasia, cremation or burial).
  • Open a new file online using the unique link below. Then select 'Open a new file'. Complete the requested information about your pet's situation and upload the supporting documents.

Important: Please have your Top Dog & Cat insurance policy number ready for the policy under which you wish to make the claim.

2.To add costs to an existing file :

• • Access the online form [link to online form] using the unique link below.
  • Select 'Add costs to an existing file'.
  • Complete the requested information about your pet's situation and upload the supporting documents.

Important: please have your pet's Top Dog & Cat file number ready.

Online form

Online

For all non-urgent claims, please use our online reporting form: via the online form in Easy Banking App (Communication > Help and Contact > Report a claim) or Easy Banking Web.

The advantages of declaring your claim online are that it is available 24/7, there is no waiting time on the phone, your file is opened immediately, and you can attach documents to facilitate the handling of your claim.

By phone

call Teleclaims on:
0800 960 50 (free in Belgium)
+32 2 664 99 00 (from abroad)