Make a claim: your mobility
2 min
Everything you need to know to make a claim
Has your vehicle been involved in a road accident? Has your car, motorbike or bike been stolen? We're here to guide you every step of the way.
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Your vehicle (private or professional): accident or theft
- Has your vehicle been involved in a road accident or been stolen?
- Has your vehicle been damaged as a result of an accident?
Assistance or breakdown in Belgium and abroad
- Have you had an accident. Have you broken down? Do you have a flat tyre, and can't continue your journey? You need immediate assistance.
- Are you staying abroad and have fallen ill or been injured?
- Do you need to be repatriated?
- Have you lost your luggage abroad?
Who do you contact to make a claim
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For your private insurances OnlineFor any non-urgent claim, it’s better to make an online declaration: via the online form in Easy Banking App (Communication > Help and Contact > Declare a claim) or Easy Banking Web. You can easily and quickly add photos and documents to your file to speed up processing. If you have taken out a breakdown insurance with Touring, make a claim online mentioning Touring Go, Touring Move On or Touring travel insurance. Via the online form of Touring By phoneFor your AG insurance, call Teleclaims at: 0800 960 50 (free in Belgium) For technical assistance (from Belgium and abroad) or medical assistance (from abroad) in the context of a Touring travel and/or breakdown insurance: 078 178 178 (free in Belgium) For technical or medical assistance by a travel insurance Europ Assistance: +32 2 533 75 75 (from Belgium and abroad) By phone and e-mailIf you need to cancel your trip and are covered by a Touring travel insurance: If you want to contact us in the context of the Fly Zen guarantee of your Touring travel insurance: +32 2 286 35 08 (Monday to Friday from 9am to 12pm) |
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For your professional insurances Call : |