Claim related to your credit card

Visa Classic:

Fill in this online claim form.

Or call +32 2 664 46 25 from 9am to 12pm and from 2pm to 5pm.

Mastercard Gold:

Has your card been stolen or lost, or have you been a victim of credit card fraud?  Go to macarte.be to report it.

Do you need to pay an excess after Worldline's intervention due to credit card fraud?  Fill in this online claim form to appeal to your insurance regarding the fraud.

Or call +32 2 664 46 25 from 9am to 12pm and from 2pm to 5pm.

Mastercard World Platinum / World Elite:

Fill in this online claim form.

Are you ill or do you need to cancel your trip? In this case, please send two additional documents with the claim form: the medical certificate (to be completed by the doctor) and the standard medical certificate for illness and the authorisation for the management of personal medical data. 
Attention: send the claim form to the relevant department (which you can find on the form) within 8 calendar days after the date of the incident.

Have you been a victim of credit card fraud?  Go to macarte.be and choose "I want to contest a payment".

Or contact us via PrivilegeConnect (Monday to Friday from 7am to 10pm and Saturday from 9am to 5pm) on +32 2 433 43 10 for Private Banking or +32 2 433 43 30 for Wealth Management.

Mastercard World Priority

Fill in this online claim form.

Are you ill or do you need to cancel your trip? If so, please also send the following two additional documents along with the claim form:

1. The medical certificate (to be completed by your doctor) and the standard medical illness certificate
2. The consent form for the processing of personal medical data

Important: Please send the completed claim form to the relevant service (as specified on the form) within eight calendar days of the incident date.

Have you been a victim of card fraud? Visit macarte.be and select the « Vous désirez contester un paiement » option.

Visa Business Blue:

Contact Europ Assistance:

By email to claims@europ-assistance.be (purchase guarantee, online purchase guarantee...)

Or by post to the insurer's address

Mastercard Business Silver:

Contact Europ Assistance:

For urgent assistance, call +32 2 541 91 98.

Send an email to claims@europ-assistance.be (purchase guarantee, online purchase guarantee...) or help@europ-assistance.be (travel assistance, delayed flight, damage to rental car...)

Or by post to the insurer's address

Mastercard Business Premium and Mastercard Business Prestige:

For Cash Advance: +32 2 541 91 98

Reporting Damage to rental cars, Insurance Protection against Misuse, Purchase Insurance, Internet Purchase Insurance

Specifically for Mastercard Business Prestige:

For urgent assistance with your travel insurance: +32 2 541 91 98 - help@europ-assistance.be

For IT assistance (24/7): +32 2 533 75 75 or help@europ-assistance.be 

Reporting Travel Insurance, Flight Delay, Baggage Insurance