Digital accessibility
We want our online banking and insurance services to be accessible to everyone, regardless of their situation. That’s why we focus on simplicity, efficiency and the accessibility of our websites and apps.
DAILY BANKING
Our accessibility statement
At BNP Paribas Fortis, we put customers first, in everything we do. Our mission is to be a bank that is accessible to everyone, at every stage of life. We are committed to offering respectful, inclusive and user-friendly services, whether in our branches, online, via mobile or through our payment solutions. We believe that everyone should be free to manage their finances independently, including those with specific needs.
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Physical accessibility
Our branches are designed to provide equal access for all customers: wide entrances, ramps, adapted service desks… In addition, our CASH points include voice guidance and most are accessible to people with reduced mobility.
What is online and mobile accessibility?
Digital accessibility means ensuring that everyone – including those with disabilities – can use our digital tools in a simple, smooth and independent way.
We are committed to meeting the requirements of the European Accessibility Act (EAA) concerning accessible products and services. Our actions are aligned with the WCAG 2.2 level AA guidelines, the internationally recognised standard.
We also aim to ensure that the information on our websites and apps is as clear and understandable as possible. We follow level B2 (advanced) of the Council of Europe’s Common European Framework of Reference for Languages.
There is however still room for improvement before we fully meet these requirements. Below, you will find an overview of the areas we are actively working on.
What we are doing
While our websites and apps already include basic accessible functions, we are continuously working to make them even more inclusive.
We are currently improving:
- our text alternatives for images and icons, and marking decorative images appropriately
- contrast for visual elements
- readability when text is resized
- linking form fields, radio buttons and checkboxes to their labels
- keyboard accessibility of dropdown menus
- consistency in headings and subheadings
- behaviour of certain overlays (pop-up windows) that still allow interaction with the screen behind
These improvements will be rolled out in future versions of Easy Banking Web and App.
Easy Banking Web
What we are doing
- For people who are blind, Easy Banking Web is compatible with most widely used screen readers.
- For people with low vision, Easy Banking Web can be used with screen magnification software or browser accessibility options. It is possible, for example, to adjust colours or zoom in on text.
What we are improving
We are actively working to:
- make navigation smoother and more intuitive
- add descriptions for screen readers
- prioritise adjustments with the greatest impact for our customers, such as individual flows
- strengthen accessibility training for our teams
- systematically integrate accessibility requirements from the design and development stages of new features
- add subtitles to our video content for people who are deaf or hard of hearing
Easy Banking App
What we currently offer
For blind users:
- Easy Banking App works with VoiceOver on iPhone and iPad (iOS).
- On Android, accessibility depends on the type and brand of the device. The app works with the built-in screen reader (TalkBack) on certain devices.
For visually impaired users:
- iOS and Android devices offer settings to improve readability (magnification, colour options, etc.).
What we are working to improve
- We conduct systematic testing to check the accessibility of every new feature
- We incorporate accessibility standards from the design and development phase of new features
- We ensure the app supports all accessibility functions offered by your device, such as voice guidance, font enlargement or colour adjustments
- We are continuously improving both the iOS and Android versions of the app
- We are gradually adding subtitles to videos for hearing-impaired users
Physical accessibility
Our BNP Paribas Fortis branches
We are doing everything we can to make our BNP Paribas Fortis branches accessible to everyone, including people with disabilities, or those using a walking aid, pushchair or wheelchair.
We are developing a new branch model that meets strict accessibility criteria. Most of our other branches, while not yet part of this new model, have already been designed to be accessible to as many people as possible.
These branches include:
- automatic or easy-to-open doors
- corridors and doorways wide enough for easy access
- access ramps positioned correctly, with a suitable incline for independent use
- one or more parking spaces reserved for people with disabilities, in branches with a car park of at least four spaces
- a member of staff available to welcome you and guide you to a workstation adapted to your needs
You can find our accessible branches using our online branch locator
CASH points
CASH points are equipped with easy-to-use touchscreen displays. They also feature a voice guidance system to help visually impaired users withdraw cash. In addition, most CASH points are accessible to people with reduced mobility.
Easy Banking Centre advisors
Available from 7am to 10pm on weekdays, and from 9am to 5pm on Saturdays, our Easy Banking Centre advisors are here to answer all your questions, including those about accessibility. They can guide you about booking video call appointments, receiving account statements in braille and using an adapted card reader.
Our other services
Account statements in braille
BNP Paribas Fortis can send your account statements printed in braille. You can request this via your branch or the Easy Banking Centre.
Adapted card reader
We offer a free adapted card reader featuring a larger screen, bigger buttons and characters, and a voice module. You can order one from your BNP Paribas Fortis branch or a post office.
Bank cards
Our debit and credit cards are designed to be distinguishable by touch. The chip is easy to locate, so you can orient the card correctly. The colour contrast is also designed to make card details easier to read.
Sign language interpreter
For phone conversations or in-branch advisory meetings, you can use a sign language interpretation app. A video signal is sent to an interpreter who translates your gestures verbally for the advisor.
Any questions or suggestions?
Contact us at banque.accessible@bnpparibasfortis.com
Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.