
Not happy?
You can address all your questions to your advisor or read Article 21 of the bank's general terms and conditions.
If you have a complaint, you can address it to BNP Paribas Fortis SA, Complaint Management Service JQABD, Montagne du Parc 3, 1000 Brussels, Tel. 02 228 72 18, gestiondesplaintes@bnpparibasfortis.com or via www.bnpparibasfortis.be > suggestions or complaints > online form.
If the proposed solution does not satisfy you, you can address your complaint by mail to the Insurance Ombudsman, Square de Meeûs 35, 1000 Brussels – BCE: 884.072.054, Tel.: 02 547 58 71, info@ombudsman-insurance.be – www.ombudsman-insurance.be.


