Mastercard World Platinum credit card

Peace of mind with a comprehensive insurance package

With your Mastercard World Platinum, you are protected here and everywhere in the world! 

Your card includes:

• medical expenses abroad up to 1,000,000 euros per insured person and per claim
• trip cancellation insurance up to 15,000 euros per trip
• purchase protection insurance, including online purchases
• technical assistance for your vehicle, as well as for your bike (electric) when travelling

You can find more information on the Mastercard World Platinum insurance below.

A loyalty programme for exclusive benefits

You have access to a world of exclusive benefits and exciting events with "Privileged Experiences". Every purchase made with your Mastercard World Platinum earns you points to exchange for:

• donations to a charity
• invitations to exceptional events
• unique and varied gifts

Discover more on the "Privileged Experiences " platform.

Priority treatment at the airport

Avoid queues on your next trip. This year, you and your companions can benefit from four free accesses to the priority lanes of many airports around the world. You may also order additional Fast Track accesses! Go to the app or the "Mastercard Travel Experiences " website.

On top of that, thanks to your credit card, you will receive, via Priority Pass, 4 free accesses to the lounges of over 1,700 airports worldwide. These accesses can be used by you and your family members. For more information, go to the Priority Pass app or the Priority Pass digital platform.

Need assistance?

Do you want to report a claim or need assistance with one of the guarantees covered by the insurance linked to your Mastercard World Platinum?

• Contact PrivilegeConnect at +32 (0)2 433 43 10 or send the completed Claim Form to the relevant department (as indicated on the form) within 8 calendar days from the date of the claim.
• Mastercard Insurance: Claim Form
• Are you ill and need to cancel your trip? Complete the two documents attached to the claim form and send them with your claim:

• Medical certificate (completed by a doctor), with a standard medical certificate specifying the nature of the illness
• Consent for the management of personal medical data

Lost or stolen card? Contact Card Stop au 078 170 170 (24/7)

Want to know more?

You should consult the following documents:

• General conditions Mastercard World Platinum
• General conditions Mastercard World Platinum insurance
• Insurance product information document (IPID)
• Pre-contractual information Mastercard World Platinum
• General conditions Privileged Experiences

Not satisfied?

If you have a complaint, you can send it to BNP Paribas Fortis SA, Complaint Management Service (JQABD), Montagne du Parc 3, 1000 Brussels. By phone: +32 2 228 72 18, e-mail: complaint.management@bnpparibasfortis.com

or via the online form available on www.bnpparibasfortis.be > Suggestions or complaints > online complaint form.

If the proposed solution does not satisfy you, you can send your complaint by mail to the Insurance Ombudsman Service, 35 Square de Meeûs, 1000 Brussels. Phone: 02 547 58 71 – Fax: 02 547 59 75 – www.ombudsman-insurance.be - info@ombudsman-insurance.be 

5 good reasons to use your Mastercard World Platinum every day

1. Your Mastercard World Platinum is accepted at over 44 million points of sale worldwide.
2. When travelling, you and your companions are insured, regardless of how the payment was made with your BNP Paribas Fortis account.
3. PrivilegeConnect is available for all your questions about your Mastercard World Platinum. Our advisors are available to help you from Monday to Friday from 7am to 10pm and on weekends from 9am to 10pm.
4. Thanks to our online and mobile banking platforms, you are always able to keep an eye on your accounts, transactions in progress and active contracts.
5. You can adjust your payment limits whenever you want. You can even double them via your online banking* (temporarily or permanently).

Want a Mastercard World Platinum credit card?

With the numerous benefits of the Mastercard World Platinum card, you can effortlessly fulfill your desires, whether they are everyday needs or extraordinary experiences. Your card simply allows you to enjoy it all.

The Mastercard World Platinum credit card is reserved for our Private Banking clients**.

Contact your Private Banker to know the conditions of our offer.

Legal information

Mastercard World Platinum: this offer is valid subject to acceptance of your application by BNP Paribas Fortis SA, issuer of the card, whose registered office is established at 1000 Brussels, Montagne du Parc 3 - company number BE 0403.199.702 - RPM Brussels.

AG Insurance SA, Bd É. Jacqmain 53, 1000 Brussels – RPM Brussels – VAT BE 0404.494.849 –www.aginsurance.be - info@aginsurance.be  – Belgian insurance company approved under code 0079, under the control of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.

Intermediary: BNP Paribas Fortis SA, Montagne du Parc 3, 1000 Brussels – RPM Brussels – VAT BE 0403.199.702 – is subject as a Belgian credit institution to the prudential supervision of the European Central Bank and the National Bank of Belgium.

BNP Paribas Fortis SA is registered under the aforementioned company number with the FSMA, Rue du Congrès 12-14, 1000 Brussels, and acts as a tied insurance agent, remunerated by commissions, for AG Insurance SA. BNP Paribas Fortis SA holds a stake of more than 10% in AG Insurance SA.