Legal information
AG SA, bd É. Jacqmain 53, 1000 Brussels – RPM Brussels – VAT BE 0404.494.849 – www.aginsurance.be – Belgian insurance company approved under code 0079, under the supervision of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.
Intermediary: BNP Paribas Fortis SA, Montagne du Parc 3, 1000 Brussels – RPM Brussels – VAT BE 0403.199.702 – is subject as a Belgian credit institution to the prudential supervision of the European Central Bank and the National Bank of Belgium. BNP Paribas Fortis SA is registered under the aforementioned enterprise number with the FSMA, Rue du Congrès 12-14, 1000 Brussels, and acts as a tied insurance agent, remunerated by commissions, for AG SA. BNP Paribas Fortis SA holds a stake of more than 10% in AG SA.
For any question, you can, in the first instance, contact your advisor or consult Article 21 of the general banking conditions.
Complaints can be submitted to BNP Paribas Fortis SA, Complaints Management Service, Montagne du Parc 3, 1000 Brussels, or to AG SA, Complaints Management Service, bd É. Jacqmain 53, 1000 Brussels, by phone on 02 664 02 00 or by email to customercomplaints@aginsurance.be.
If the proposed solution does not satisfy you, you can submit your complaint to the Insurance Ombudsman by email to info@ombudsman-insurance.be, by post to square de Meeûs 35, 1000 Brussels, or on their website www.ombudsman-insurance.be.