I can't pay with my debit card. What should I do?

Possible reasons:
•  There is not enough money in your account.
•  The payment amount exceeds your limit.
•  Your card has expired or has not been activated yet (a new card with which you have not yet made a payment in a store).

If these reasons are not the cause, call the Easy Banking Centre via Help and Contact, then Info and contact in Easy Banking App. Not using the app? Call us on +32 2 762 90 00 with your customer number and Easy Banking Phone code.