Legal information
The Smart Fund Plan Private is an indefinite-term life insurance product, without capital protection or guaranteed return, from AG SA, distributed by BNP Paribas Fortis, and subject to Belgian law.
AG SA, Bd É. Jacqmain 53, 1000 Brussels – RPM Brussels – VAT BE 0404.494.849 – www.aginsurance.be – Belgian insurance company approved under code 0079, under the control of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.
BNP Paribas Fortis SA, Montagne du Parc 3, 1000 Brussels – RPM Brussels – VAT BE 0403.199.702 – is subject, as a Belgian credit institution, to the prudential control of the European Central Bank and the National Bank of Belgium. BNP Paribas Fortis SA is registered under the aforementioned company number with the FSMA, Rue du Congrès 12-14, 1000 Brussels, and acts as a tied insurance agent, remunerated by commissions, for AG SA. BNP Paribas Fortis SA holds a stake of more than 10% in AG SA.
For any questions, you can, in the first instance, contact your advisor or consult Article 21 of the general banking conditions.
Complaints can be filed with BNP Paribas Fortis SA, Complaint Management Service, Montagne du Parc 3, 1000 Brussels, or with AG SA, Complaint Management Service, bd É. Jacqmain 53, 1000 Brussels, by phone at 02 664 02 00 or by email at customercomplaints@aginsurance.be.
If the proposed solution does not satisfy you, you can submit your complaint to the Insurance Ombudsman by email at info@ombudsman-insurance.be, by mail to Square de Meeûs 35, 1000 Brussels, or on their website www.ombudsman-insurance.be.