I had a problem at a CASH point. What should I do?

If your card has been swallowed, you can block it in Easy Banking App:

1. Log in to the Easy Banking App.
2. Tap on My services then Accounts and cards.
3. Tap on the cards linked to your account and select your debit card.
4. Tap on Block permanently or replace and select Lost card.

Are you experiencing another issue? In that case, call the Easy Banking Centre via Help and contact then Info and contact in the Easy Banking App. Not using the app? Call us on +32 2 762 90 00 and identify yourself with your customer number and Easy Banking Phone code.