How can I dispute a credit card payment?

Ask the merchant for a refund. In case of a dispute, contest the payment via www.macarte.be.

Did you pay with a Mastercard Gold? Call +32 2 664 46 25.

These points can help you identify a payment:

• Check the payment date. Did you make a payment at that time? It could also be an older payment that has not been paid yet.
• Is someone else using your card? If so, has that person made a purchase recently?
• Do you have a current subscription that you pay for with your credit card?
• Look up the merchant's name. The information you find may help you identify the payment.