How can I dispute an online payment made with Wero?
Have you placed an order online and your product has not been delivered or is defective? Contact the merchant first to try and resolve the issue amicably.
If no agreement can be reached, you can dispute the purchase within 120 calendar days of the transaction date (or expected delivery date, if later). Here’s how:
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Open Easy Banking App.
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Select the account used for the payment, then tap the transaction you want to dispute.
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Tap the 3 dots in the top-right corner and select Problem with a purchase.
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Tap the green Go to the Wero website button. You will automatically be redirected to the Wero website, where you can state the reason for your dispute.
Victim of phishing or fraud? See: 'What should I do if I suspect fraud via Wero?'
