Why can’t I make an instant transfer?

Here are the possible reasons:

• The payee’s bank doesn’t accept instant transfers.
• The payee’s account has been closed.
• You’ve exceeded the limit for instant transfers. Check or adjust the limit for instant transfers via: Settings > Payments > Transfer Limits.

Questions or need help? Call the Easy Banking Centre via Contact in Easy Banking App. Not using the app? Call us on +32 2 762 90 00 and identify yourself with your customer number and Easy Banking Phone code.