Why can’t I make an instant transfer?

Here are the possible reasons:

• The payee’s bank doesn’t accept instant transfers.
• The payee’s account has been closed.
• You’ve exceeded the limit for instant transfers.

Call the Easy Banking Centre via Help and contact then Info and contact in the Easy Banking App. Not using the app? Call us on +32 2 762 90 00 and identify yourself with your customer number and Easy Banking Phone code.