My credit card is not being accepted or I am unable to withdraw cash. What should I do?

The possible causes are:

• You have reached the monthly limit on your credit card.
• There is a reserved amount on your card, for example: a hotel or car guarantee.
• Your previous month's expenses statement has not been settled.
• Your credit card is faulty.

You can check your balance and credit card limits via Easy Banking App and Easy Banking Web on a computer or tablet.