My cashback is not showing in the Easy Banking App. Why?

There are several possible reasons:

  • Your purchase is too recent. Your cashback will only appear in the History section 1 to 3 days after your purchase.
  • Your purchase was not made with the debit/credit card linked to Easy Cashback.
  • The merchant's offer conditions were not met (purchase deadline, minimum amount, etc.).
  • You cancelled your purchase or returned, even partially, your order.
  • You have disabled Easy Cashback.

Browse various topics

Choose a topic and we'll show you the most frequently asked questions and answers.

Still need help?