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DAILY BANKING

An expert at the end of the line

IN PRACTICE

A team of specialists

Urgent question? Need advice? Our advisors will be happy to help and support you by phone, chat, email, social media or video call.

YOUR BENEFITS

Extended hours

Contact us at a time that suits you best, even outside office hours. Our Easy Banking Centre advisors are available from 7am to 10pm Monday to Friday, and from 9am to 5pm on Saturdays.

MORE INFORMATION

Cutting-edge customer service

Thanks to our voice assistant, you will be directed to the expert you need.
If you contact us via the Easy Banking App, you will speak with an advisor on a secure phone line.

Harnessing technology to help you

Our experts at your service

Whether it's for your day-to-day banking, insurance advice, investments or other plans, our advisors are here to help.

Our voice assistant

Because we care about providing the best service, our voice assistant identifies the reason for your call and directs you to the right expert.

Get in touch

How can you contact our advisors on a secure line?

For your security and to ensure that you can discuss your banking and plans in complete confidentiality, some requests are only handled via our secure line.

Via Easy Banking App

Go to the "Communication" menu in the Easy Banking App, select the "Help and contact" option.

Define the category and subject of your request and get in touch with the right Easy Banking Centre expert on a secure line.

Learn more about Easy Banking App

Via Easy Banking Phone

No smartphone? Call our advisors securely with your 5-digit Easy Banking Phone code on 02 762 90 00. You can set up and change your code in Easy Banking Web.

The code also allows you to access self-service banking by phone.

Learn more about Easy Banking Phone

Our experts are here to helpAppelez le 02 762 90 00

How does the voice assistant work?

1

Dial 02 762 90 00

The voice assistant will ask you to state your request.

2

State your request

Clearly express the reason for your call in a few words. For example, "I need help with my application".

3

Speak to the right expert

Depending on your request, you will be directed to an expert or to Easy Banking Phone.

ALSO OF INTEREST

Tailored support

  • Self-banking: you’re in charge

    With our online and mobile services, you can manage your accounts, cards, payments, investments and insurance by yourself, wherever and whenever you want. On your smartphone, tablet, or computer. With complete independence and security.

    Discover online banking

  • Video call appointments

    No time or unable to travel? Schedule a video call with your advisor (Monday to Friday 7am to 9:30pm, Saturday 9am to 4:30pm). You’ll receive the same expertise as you would in a branch and your conversation will take place via a secure connection, wherever you are.

    Schedule an appointment

  • Business experts at your service

    Starting a business? Or do you need advice and solutions for your existing business? Call our expert advisors: they’re always ready to answer your questions and support you every step of the way.

    Contact our business experts

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Share your Easy Banking Web screen
If you are currently in phone or chat contact with an Easy Banking advisor, you can start sharing your Easy Banking Web screen.
Share the session number
In order to activate the sharing of your Easy Banking Web screen, please communicate the session number below to the Easy Banking advisor with whom you are in contact.

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