Emergencies while abroad

Your card has been lost or stolen while you're abroad and you urgently need money. What should and can you do?


Your bank card

  • Call Card Stop immediately on +32 (0)70 344 344 to have your card frozen. Card Stop is available 24 hours a day, 7 days a week.

  • In cases of fraud, file a complaint with the police. The police will write up a report.

  • Use your credit card. (Visa, MasterCard, American Express)

  • Can your travel companions help you out for now?

  • Arrange a Western Union money transfer with friends or family members in Belgium. 

 

Your Visa or MasterCard credit card

  • Call Card Stop immediately on +32 (0)70 344 344 to have your card frozen. Card Stop is available 24 hours a day, 7 days a week.

  • Card Stop will automatically order a new card when your existing card is frozen. The new card will be sent to your BNP Paribas Fortis branch within 5 bank business days.

  • Use your bank card (only possible within Europe).

  • Can your travel companions help you out for now?

  • Arrange a Western Union money transfer with friends or family members in Belgium 

 

Your Visa Gold or MasterCard Gold credit card

  • Call Card Stop immediately on +32 (0)70 344 344 to have your card frozen. Card Stop is available 24 hours a day, 7 days a week.

  • Card Stop will automatically order a new card when your card is frozen. The new card will be sent to your BNP Paribas Fortis branch within 5 bank business days.

  • Use your bank card.

  • Can your travel companions help you out for now?

  • Arrange a Western Union money transfer with friends or family members in Belgium.

  • If you will still be abroad for more than 48 hours and have no other options, ask Card Stop for an urgent solution 

 

Interesting links

 

 

Your American Express credit card

(You can contact American Express round the clock, every day of the year.)

 Call the number below that corresponds to your card immediately:

 

American Express Blue :

+ 32 (0)2 676 22 33

American Express Personal Card :+ 32 (0)2 676 21 21
American Express Gold :+ 32 (0)2 676 28 28
American Express Business :+ 32 (0)2 676 25 25

Web: www.americanexpress.be

 

  • Use your bank card, Visa or MasterCard credit card.
  • Can your travel companions help you out for now?
  • Arrange a Western Union money transfer with friends or family members in Belgium

 

Other problems with your bank or credit card

 

 
Card Stop
Questions? Call us! 02/433 433 1     
 

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