Phone banking

Arrange your banking transactions by phone with Phone banking Phone banking

What is Phone banking?

Phone banking is a telephone service provided by BNP Paribas Fortis which enables you to access your accounts at any time or to receive advice about investments, insurances, etc. The menu allows you to conduct transactions yourself via your telephone keypad or speak to one of our advisers.

Benefits of this telephone service

You can carry out banking transactions via your telephone keypad 24 hours a day, 365 days a year. A pleasant electronic voice guides you through each step. Would you like to speak to an adviser? This option is available Monday to Friday 7am to 10pm and Saturday 9am to 5pm.

Phone banking allows you to request the balance of your account, make transfers, save, invest, take out insurances and loans, and more.

Our advisers offer you the same service as provided in branches: to inform and advise you and to carry out a whole range of transactions for you directly. Would you like to arrange an appointment in your branch? The adviser will arrange that for you right away.

If you invest via Phone banking you benefit from a 20% discount on fund subscription charges and a 20% discount on brokerage costs for equities and bonds.


Find out more about Phone banking

You can choose the language you want to use for Phone banking.

For Dutch, call 02 762 60 00.

For French, call 02 762 20 00.

For German, call 02 762 80 00.

For English, call 02 762 90 00.

In order to conduct transactions, either with an adviser or via your telephone keypad, you must have a PIN number. In order to do this you must sign up to a free contract, which you can apply for in your branch or by calling 02 762 20 00. Keep your customer number within easy reach.




  • Phone banking is a free service. You only pay the call costs charged by your operator.

Comparable products

General Terms and Conditions valid until April 11th, 2016 (pdf) General Terms and Conditions valid from April 12th, 2016 (pdf)


Print full details of this product