This is the James philosophy: a direct relationship with your personal adviser who you can contact easily using different direct channels (telephone and webcam). You no longer have to go to an appointment in branch. You can manage your affairs when it suits you, wherever you are.
A quick call or an email to your personal adviser and you will get a reply straight away. Even outside office hours: Monday to Friday between 7 a.m. and 10 p.m., and on Saturdays between 9 a.m. and 5 p.m.
If your personal investment adviser is absent, one of their colleagues will take over without a single problem.