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Easy Banking: Pre-contractual information

Information on BNP Paribas Fortis

Easy Banking is a financial service of BNP Paribas Fortis SA/NV, rue Montagne du Parc, n° 3, 1000 Brussels, RPR Brussels 0403.199.702, acting in its capacity as a provider of this service. BNP Paribas Fortis SA/NV is subject to the prudential supervision of the National Bank of Belgium, Boulevard de Berlaimont 14, 1000 Brussels and the supervision on investor and consumer protection of the Financial Services and Markets Authority (FSMA), rue du Congrès 12-14, 1000 Brussels and authorised as insurance agent under FSMA number 25789 A

Main features and terms and conditions of the Easy Banking Service

Access to and use of Easy Banking is only permitted for subscribers to the PC banking services over 18 years old and who have a mobile telephone number registered in Belgium. You can subscribe to the Easy Banking service can via PC Banking or the mobile applications provided by the Bank for this purpose under the BNP Paribas Fortis trademark or Hello Bank.


1. Fee payable for service

Subscription is free.

2. Other charges

The following are or may be subject to charges:

The holder of the Easy Banking service will:

The holder of the Easy Banking service shall bear the possible costs of the SMS that he sends to the Beneficiary as part of the Easy Transfer service.

Period of Validity of Information

The Bank may change the above features, terms and conditions and other stipulations applicable to Easy Banking specified above at any time. Unless otherwise specified, the information on these features, terms and conditions and other arrangements is therefore only valid on the date on which it is provided.

Right to Cancel – Right to Terminate

You are entitled to terminate your Easy Banking contract without having to pay a fine or without stating a reason. You can exercise this right up to 14 calendar days after concluding the contract by sending a registered letter to BNP Paribas NV/SA, Montagne du Parc, 3, B-1000 Brussels If you do so, you will only have to pay the costs of any services that have actually been provided, at the applicable rates. If you do not exercise this right, the PC banking service shall be provided for indefinite period.

Both you and the Bank will have the chance to terminate the Easy Banking service at any time under the stipulations of article IX of the General Terms and Conditions for the Easy Banking service.

Governing law – Competent courts – Miscellaneous

The relations between you and the bank, both those existing before the subscription to the PC banking service and those resulting from it, are governed by Belgian law. Any legal claims in relation to the Easy Banking service and its execution shall be heard by the court indicated in Article 23 of the General Terms and Conditions of BNP Paribas Fortis SA/NV.

Any messages in connection with and/or by virtue of the use of the Easy Banking service must be in the language recorded in the files of the bank at the start of the relationship.


Without prejudice to any legal recourse, your complaints may be submitted in writing to:

BNP Paribas Fortis NV/SA
Office of the Ombudsman,
Montagne du Parc 3
B-1000 Brussels

If the holder is not satisfied with the solution proposed by the Bank, they may, provided they qualify as customers, submit the dispute to the

Service de Médiation Banques Crédit Placements
Rue Belliard/Belliardstraat 15-17, boîte 8
B-1040 Brussels