Assist

 

Card Stop

 

Contact

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Would you like to know more? Just ask!

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Call us on +32 (0)2 433 41 45 Monday to Friday (7 a.m. to 10 p.m.) and Saturdays (9 a.m. to 5 p.m.) or send us an e-mail at info.be@hellobank.com.

Having an emergency? Here are some numbers you can call!

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General emergency number: 112

Card Stop: +32 (0)70 344 344

General number for the police: 101

The Hello team: +32 (0)2 433 41 45

Digital Protect

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Discover Digital Protect

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Do you know how much your smartphones, tablets, digital cameras and other mobile devices are worth? And how you can provide them with the best possible protection?

Every family has many mobile devices that are often taken outside the home where they are anything but safe. The new Digital Protect insurance policy covers all your family's mobile devices against the most important risks, such as

Your benefits

You have Digital Protect and you want to report a claim? Here is what you need to do.

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A claim?

Contact the following department immediately:

Any questions?

The Hello team will be pleased to answer them:

You have fallen victim to fraud.

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Suspected fraudulent operations

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What do you need to do first?

Report (potential) fraud to the police on the general number 101.

Unauthorised use via the internet

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What do you need to do first?

Report possible fraud to the police within 24 hours.

Counterfeit money

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What do you need to do first?

If you have a fake or suspicious banknote in your possession, you must:

The banknote will be examined by the relevant department at the National Bank and will be reimbursed if it turns out to be genuine.

Note: circulating or recirculating counterfeit notes is punishable by law.