Full complaint procedure

1. Begin by talking to your usual contact.

He or she knows you best, and is therefore ideally placed to find a solution with you. 

Would you rather talk to someone else or to use a form instead?


  • Call 02 433 43 34 (Mon–Fri: 7 a.m.–10 p.m., Sat: 9 a.m.–5 p.m.).
  • Complete the form within PC banking (have your card reader ready).
  • Complete the form on our website. That's not a secure environment, so don't give any confidential information.


2. Not satisfied with the proposed solution?

In that case, you can contact the BNP Paribas Fortis Complaints Management: 


Complete the online contact form .


Please state that the matter about which you're dissatisfied has already been handled once within the bank. 


Or send a letter or fax to:

BNP Paribas Fortis SA/NV
Complaints Management
Montagne du Parc/Warandeberg 3

B-1000 Brussels
Fax : 02 228 72 00


3. Disagree with the solution proposed by the BNP Paribas Fortis Complaints Management?

Does your complaint relate to a banking product? 

If so, submit your case in writing to:


OMBUDSFIN – Ombudsman in financial conflicts

North Gate II

Boulevard du Roi Albert II 8, bte 2
B-1000 Brussels
Tel.: +32 2 545 77 70
Fax: +32 2 545 77 79
e-mail: ombudsman@ombudsfin.be

Does your complaint relate to an insurance product?

If so, submit your case in writing to:


Insurance Ombudsman
De Meeûssquare 35
B-1000 Brussels
Tel.: +32 2 547 58 71
Fax: +32 2 547 59 75
e-mail: info@ombudsman.as


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