Why can I not make payments with my card?

Your bank card

  • Is the balance of your account(s) sufficient?
  • Have you exceeded the daily, transaction or weekly limits?
    Default is 2500 EUR per week.
  • Is your card faulty?


Your Visa or MasterCard credit card

  • Has your usage limit been exceeded (depends on the card type)?
    • Default for Classic cards: 2.500 EUR per month;
    • Default for Gold cards: 5.000 EUR per month.
  • Have your transactions from last month already been settled?
  • Is your card faulty?


Important: Always contact your BNP Paribas Fortis branch to investigate the cause and solve the problem.