What should I do if I lose my smartphone or tablet?


  • Please contact our Helpdesk on +32 (0)2 433 41 90 (available Mon-Fri, from 7 pm to 10 pm; and Saturdays, 9 am to 5 pm).
    Our specialists will be happy to help.
  • If your bank card gets stolen, along with your smartphone and/or tablet, make sure you immediately make a request that your card be blocked via Card Stop, by phoning +32 (0)70 344 344, available 24 hours. That way, nobody will be able to use your Easy banking app.
  • Always create a code in order to protect your smartphone or tablet yourself. This won't take any time at all and you'll have peace of mind.


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