Use your card safely

Whether you're travelling at home or abroad, you're likely to use your credit or payment cards more frequently than usual. And as you'll be in a holiday environment, it's sensible to take a few more precautions than you would normally. A few tips...


  • Keep your bank and credit cards on you or in a safe place.
  • As soon as you receive your bank card, sign it on the back straightaway to avoid a potential thief doing it for you.
  • Keep your PIN secret: never share it with someone else and do not write it down anywhere. You can change the PIN for your bank card to a number that's easy to remember. Just go to an ATM in Belgium to change it.
  • Destroy any cards you no longer need or which have expired. Remember to check that your Proton balance is zero first.
  • Make sure no-one is watching when you enter your PIN.
  • Keep your receipts as proof of your cash withdrawals and payments. Check your payments and card statements regularly using PC banking. If you notice something that looks wrong, contact your bank immediately.
  • Keep an eye on your card when you pay for something in a shop.
  • Remember to retrieve your card when you have finished paying.
  • What if your card is swallowed by a cash dispenser? Get it blocked as soon as possible.
  • When you are abroad, always check the amount and currency on the document or slip before you sign. Do not sign the transaction slip if you think the price is not right.
  • What should you do if someone threatens you at a cash dispenser?
    • Don't put up any resistance: your life is more precious than a few banknotes.
    • Get your card stopped as soon as possible (you can contact Cardstop 24/7).
    • File a complaint with the police as soon as possible.
    • Lodge a complaint with your bank as well: there's a strong chance you'll be entitled to compensation.



Use your card safely
Questions? Call us! 02 261 11 11   

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