Your opinion counts

Your opinion is very important to us. Just as are your suggestions for improving our products and services. Your compliments too of course.

  • Whether it is to make a suggestion, or express an opinion or congratulations, the ideal person to speak to naturally remains your usual branch contact.
  • At BNP Paribas Fortis, a constant concern for quality is a priority at all times.
    If you would like to share your suggestions, for example with the quality control managers, you can send them an email.
    Accordingly, there are several simple forms at your disposal for:

Do you have a complaint?

In a constant concern for quality, we attach considerable importance to the considerate, conscientious processing of complaints submitted to us.
BNP Paribas Fortis thus takes each one very seriously. We deal with complaints based on a short description of events and your suggestions via our complaint form .

BNP Paribas Fortis genuinely attaches considerable importance to customer satisfaction. The concern for quality is therefore a priority for the bank and each of its employees.