You obtain the error message EBW0513 when you identify yourself with the card reader. There are several possible reasons:

    • The card number – 6703 XXXX XXXX XXXX x – that you entered in the identification screen is not recognised. Please check you have entered your bank card number correctly.
    • Your card has not yet been activated. Before being able to use the card in the card reader, it must first have been used in a cash dispenser or to pay a retailer.
    • You are using a card of another bank or of a type not known in our systems.