Telephone numbers:

 

Customer Service – to find out more about our financial services

Telephone

+ 32 (0)2 261 11 11

Monday to Friday: 7am to 10pm
Saturdays: 9am - 5pm


 

Mediation Service – complaints and complaint management at BNP Paribas Fortis

Telephone+ 32 (0)2 433 40 32
Fax+ 32 (0)2 228 72 00
AddressService de Médiation / 1QA8D
Montagne du Parc/Warandeberg 3
B-1000 Brussels

 

Card Stop – lost or stolen card?

Telephone+ 32 (0)70 344 344
Fax+ 32 (0)70 344 355
(only for the hard of hearing, deaf or dumb)

Procedure (pdf)
Form (pdf)  
 
 24/7

 

Visa, MasterCard – Customer Service

Telephone+ 32 (0)2 205 85 85
 Mondays to Fridays: 8.30am to 6pm
Saturdays: 9am - 5pm

 

American Express – Customer Service

Green Card Telephone+ 32 (0)2 676 21 21
Gold Card Telephone+ 32 (0)2 676 28 28
Business Card Telephone+ 32 (0)2 676 25 25
Traveller's Cheques Telephone0800 121 12

 

Europ Assistance – Information Service and Emergency Switchboard

Telephone+ 32 (0)2 533 75 75
 24/7

 

Premium Pack

Phone Service+ 32 (0)2 261 11 11

 

TeleClaims

Telephone0800 960 50
Telephone+ 32 (0)2 664 99 00

 

Phone banking

Telephone+ 32 (0)2 261 11 11  
 24/7
PC Banking helpdesk
Telephone

+ 32 (0)2 228 08 88 

 

Between 7am and 10pm Monday to Friday and 9am and 5pm on Saturdays


 

Isabel

Telephone+ 32 (0)2 404 03 03