Frequently asked questions Personalised bank card

General questions

What is a bank card personalised with a photo or image?

Who can apply for a bank card personalised with a photo or image? 

Will I have any problems using my bank card personalised with my photo or image for my shopping?

What if I don't have an account or card with BNP Paribas Fortis?

Will my PIN be the same if I replace my usual bank card with a bank card personalised with a photo or image?

I do not have a digital photo but I would like to put a photo on my card. What can I do?

 

How do I order a new card or replace an existing card?

How can I replace my current bank card (with or without a photo) with another card with the photo of my choice?

How do I apply for a new card (with a photo or image)?

Why is it easier to upload my image through PC banking or after “identification”?

I want to go back to the usual standard card.

 

Choosing the photo or image

What photos or images can I use to personalise my bank card?

What are the criteria to be met in choosing the photo or image OF MY CHOICE for my bank card?

Can I use a photo of a famous person that I took myself on my bank card?

Can I download a photo or image from the Internet for my bank card?

Can I use a photo that I took with my mobile phone?

We have a joint account. Can each of us upload a different photo?

What is meant by “upload”?

Can I still alter my photo after it has been uploaded?

How do I put my own business logo on my bank card?

 

Acceptance of a personal image or photo

How will I know if my application has been accepted?

What happens if my photo is not accepted?

 

Technical questions

Do I need to download any special software to put a photo on my card?

I receive an error message stating that my image file is not in the right format.

What is meant by a JPEG (JPG), GIF, TIFF or PNG format?

How can I tell the format of my image or photo?

How do I know the size of size my image/photo file?

What is a Photo ID?

I receive an error message stating that my file is too large.

 

Saving the photo

Is the image I have sent kept?

 

Provision of the card

How do I receive my bank card with my own photo?

How long will it take before I receive my bank card with a photo or when can I collect it?

 

Price or cost

What does your card with a photo cost?

Will I need to pay again if my bank card has to be replaced due to loss, theft or a defect?

My bank card with my photo is about to expire. Will I need to pay again for my photo when I renew my bank card?

 

Lost or stolen card?

My bank card with my own photo has been lost or stolen. What should I do?

 

If you can't find the answer to your question, please don't hesitate to send us  a message or call us on 02 433 43 34.