Frequently asked questions Personalised bank card
What is a bank card personalised with a photo or image?
Who can apply for a bank card personalised with a photo or image?
Will I have any problems using my bank card personalised with my photo or image for my shopping?
What if I don't have an account or card with BNP Paribas Fortis?
Will my PIN be the same if I replace my usual bank card with a bank card personalised with a photo or image?
I do not have a digital photo but I would like to put a photo on my card. What can I do?
How do I order a new card or replace an existing card?
How can I replace my current bank card (with or without a photo) with another card with the photo of my choice?
How do I apply for a new card (with a photo or image)?
Why is it easier to upload my image through PC banking or after “identification”?
I want to go back to the usual standard card.
Choosing the photo or image
What photos or images can I use to personalise my bank card?
What are the criteria to be met in choosing the photo or image OF MY CHOICE for my bank card?
Can I use a photo of a famous person that I took myself on my bank card?
Can I download a photo or image from the Internet for my bank card?
Can I use a photo that I took with my mobile phone?
We have a joint account. Can each of us upload a different photo?
What is meant by “upload”?
Can I still alter my photo after it has been uploaded?
How do I put my own business logo on my bank card?
Acceptance of a personal image or photo
How will I know if my application has been accepted?
What happens if my photo is not accepted?
Do I need to download any special software to put a photo on my card?
I receive an error message stating that my image file is not in the right format.
What is meant by a JPEG (JPG), GIF, TIFF or PNG format?
How can I tell the format of my image or photo?
How do I know the size of size my image/photo file?
What is a Photo ID?
I receive an error message stating that my file is too large.
Saving the photo
Is the image I have sent kept?
Provision of the card
How do I receive my bank card with my own photo?
How long will it take before I receive my bank card with a photo or when can I collect it?
Price or cost
What does your card with a photo cost?
Will I need to pay again if my bank card has to be replaced due to loss, theft or a defect?
My bank card with my photo is about to expire. Will I need to pay again for my photo when I renew my bank card?
Lost or stolen card?
My bank card with my own photo has been lost or stolen. What should I do?
If you can't find the answer to your question, please don't hesitate to send us a message or call us on 02 433 43 34.