I have not yet received my new card.

  • Your bank card
     
      • Contact your BNP Paribas Fortis branch for further assistance.
      • If you urgently need a card, it is possible to be issued with a temporary replacement card straight away.
         
  • Your Visa or MasterCard credit card
    Who is my credit card issuer?
     
      • Visa or MasterCard issued by ATOS Worldline
        Contact your BNP Paribas Fortis branch or Phone banking on 02 433 43 34 (Monday to Friday, 7 a.m. to 10 p.m., and Saturdays, 9 a.m. to 5 p.m.) to take the necessary action.
         
      • Visa or MasterCard issued by ICS

        Call ICS customer service:
         

        For MasterCard: 02 416 16 72

        For Visa: 02 416 16 73
        (Monday to Friday, 7 a.m. to 10 p.m., and Saturdays, 9 a.m. to 5 p.m.)
         
    • Your American Express credit card
      Immediately call the number below that corresponds to your card:
      American Express Blue: 02 676 22 33
      American Express Personal Card: 02 676 21 21
      American Express Gold: 02 676 28 28
      American Express Business: 02 676 25 25
      Web: www.americanexpress.be

     

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