Why can I not withdraw any cash?

Your bank card
Possible causes:

  • Is the balance of your account(s) sufficient?
  • Have you exceeded the daily or weekly limits for cash withdrawals? (default):
    • 625 EUR per transaction.
    • 625 EUR per day.
    • 1.250 EUR per week.
  • Is the ATM sufficiently stocked?
  • Is your card faulty?

 

Your Visa or MasterCard credit card

 

  • Do you have enough credit available? By default it amounts to:
    • 2.500 EUR per month for Classic cards;
    • 5.000 EUR per month for Gold cards.
  • Has the transaction limit been observed? By default: 
    • maximum 620 EUR per transaction;
    • maximum 620 EUR per 4 days and per 8 cash withdrawals.
  • Is the ATM sufficiently stocked?
  • Is your card faulty?
     

Important: always contact your BNP Paribas Fortis branch to investigate the cause and solve the problem.

 

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