Frequently Asked Questions Bank card
The details on my bank card (account number, name, card number) have become illegible. How do I get the card replaced?
I deposited bank notes at the BNP Paribas Fortis ATM, but it was booked incorrectly.
My bank card was stolen and now a third party has my banking details. Should I have my accounts frozen?
A transaction was booked incorrectly.
I had my card frozen after it was lost, but I have now found it again. Can it be unfrozen so I can use it again?
I have not yet received my new card.
I can't use my card abroad. What could be the matter? What should I do?
I got a new bank card and cannot log on to PC banking anymore. What should I do
My bank card has been lost or stolen. I had it frozen and replaced. Can I choose a new or different photo for my new card?
My card does not work anymore. What should I do?
When I deposited my bank notes at the ATM, I was told that false bank notes had been withheld.
Why can I not withdraw any cash?
Why can I not make payments with my card?
Why do I not receive any account statements?
What is skimming? How do skimmers work? How can I avoid being skimmed?
Where can I find the IBAN for my account number?
What is a BIC?
If you can't find the answer to your question, please don't hesitate to send us a message or call us on 02 433 43 34.