I have received a suspicious e-mail. What should I do?
Be especially alert to suspicious e-mails that were supposedly sent from your bank. Online fraudsters use fraudulent e-mails to phish for internet users' bank details.
They try to get users to visit a fake website through so-called phishing mails after which they ask them to enter confidential data, such as their password, PIN number or card number. This is often followed by a telephone call to ask for additional details. The aim of these criminals is to carry out fraudulent transactions with the obtained data.
What must you certainly not do?
- Never click on a link in a suspicious e-mail.
- Never give anyone the electronic signature ('RESPONSE') which you generated with your card reader, whether it is by telephone, e-mail or text message.
What should you do?
- Have you received a suspicious e-mail? Immediately forward the suspicious e-mail to email@example.com. We will take the necessary action right away.
- Have you already given someone your electronic signature or other confidential information? Call us immediately on+32 2 228 08 88 (on business days from 7 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).
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