Problems using your card

* Card refused * Forgotten PIN code
* 3 wrong PIN attempts * Defective or damaged card

Card refused

Your bank card

Contact your branch or Phone banking on +32 (0)2 261 11 11 to investigate the problem and find a solution.

 

Your Visa or MasterCard credit card

Who is my credit card issuer?

 

Visa or MasterCard issued by ATOS Worldline

Call ATOS Worldline customer service: +32 (0)2 205 85 85 (Monday to Friday, 8.30 a.m. to 6 p.m., and Saturdays, 9 a.m. to 5 p.m.).

Web : www.macarte.be
 

Visa or MasterCard issued by ICS

Or call ICS customer service

 

For MasterCard :+ 32 (0) 416 16 72
For Visa :+ 32 (0) 416 16 73

(Monday to Friday, 9 a.m. to 6 p.m., and Saturdays, 9 a.m. to 1 p.m.).
 

Your American Express credit card

(You can contact American Express round the clock, every day of the year.)

 Call the number below that corresponds to your card immediately :

 

American Express Blue :

+ 32 (0)2 676 22 33

American Express Personal Card :+ 32 (0)2 676 21 21
American Express Gold :+ 32 (0)2 676 28 28
American Express Business :+ 32 (0)2 676 25 25

Web: www.americanexpress.be

 

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Forgotten PIN code

Your bank card

Contact your branch or Phone banking on +32 (0)2 261 11 11. They will order a new code for you.

 

Your Visa or MasterCard credit card

Who is my credit card issuer?

 

Visa or MasterCard issued by ATOS Worldline

Drop into a BNP Paribas Fortis branch to choose a new PIN code. You may also contact your branch or Phone banking on +32 (0)2 261 11 11 to order a new code.

 

Visa or MasterCard issued by ICS

Or call ICS customer service

 

For MasterCard :+ 32 (0) 416 16 72
For Visa :+ 32 (0) 416 16 73

(Monday to Friday, 9 a.m. to 6 p.m., and Saturdays, 9 a.m. to 1 p.m.).
 

Your American Express credit card

(You can contact American Express round the clock, every day of the year.)

 Call the number below that corresponds to your card immediately:

 

American Express Blue :

+ 32 (0)2 676 22 33

American Express Personal Card :+ 32 (0)2 676 21 21
American Express Gold :+ 32 (0)2 676 28 28
American Express Business :+ 32 (0)2 676 25 25

Web: www.americanexpress.be

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3 wrong PIN attempts

Your bank card

Drop into any branch of BNP Paribas Fortis to reactivate your card.

 

Your Visa or MasterCard credit card

Who is my credit card issuer?

 

Visa or MasterCard issued by ATOS Worldline

Drop into any branch of BNP Paribas Fortis to reactivate your card by choosing or ordering a new PIN code.

 

Visa or MasterCard issued by ICS

Or call ICS customer service

 

For MasterCard :+ 32 (0) 416 16 72
For Visa :+ 32 (0) 416 16 73

(Monday to Friday, 9 a.m. to 6 p.m., and Saturdays, 9 a.m. to 1 p.m.).
 

Your American Express credit card

(You can contact American Express round the clock, every day of the year.)

 Call the number below that corresponds to your card immediately :

 

American Express Blue :

+ 32 (0)2 676 22 33

American Express Personal Card :+ 32 (0)2 676 21 21
American Express Gold :+ 32 (0)2 676 28 28
American Express Business :+ 32 (0)2 676 25 25

Web: www.americanexpress.be

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Defective or damaged card

Your bank card

  • Contact your BNP Paribas Fortis branch or Phone banking on +32 (0)2 261 11 11 to have your card replaced.
  • Any BNP Paribas Fortis branch can immediately issue you with a temporary card while you wait for your actual card.
     

Your Visa or MasterCard credit card

Who is my credit card issuer?

 

Visa or MasterCard issued by ATOS Worldline

Contact your BNP Paribas Fortis branch or Phone banking on +32 (0)2 261 11 11 to have your card replaced.

 

Visa or MasterCard issued by ICS

Or call ICS customer service

 

For MasterCard :+ 32 (0) 416 16 72
For Visa :+ 32 (0) 416 16 73

(Monday to Friday, 9 a.m. to 6 p.m., and Saturdays, 9 a.m. to 1 p.m.). 
 

Your American Express credit card

(You can contact American Express round the clock, every day of the year.)

 Call the number below that corresponds to your card immediately :

 

American Express Blue :

+ 32 (0)2 676 22 33

American Express Personal Card :+ 32 (0)2 676 21 21
American Express Gold :+ 32 (0)2 676 28 28
American Express Business :+ 32 (0)2 676 25 25

Web: www.americanexpress.be

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Other problems with your bank or credit card

 

 
Card Stop


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