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What should I do with suspicious emails?

Take special care with suspicious emails that look like they come from your bank. Internet criminals use these in an attempt to access users' bank details. This is called 'phishing'. What you should never do: ° Never click on a link in a suspicious email. ° Never tell anyone the electronic signature ('RESPONSE') produced on your card reader by phone, email or SMS. If in doubt, send the suspicious email to phishing@bnpparibasfortis.com.

What is 'phishing'?

Phishing is a piracy technique that aims to extract confidential information. This is then used to make payments in your name. There are several types of phishing: ° with an email that 'seems' official, asking you to send confidential data for various fictional reasons (e.g. to activate or reactivate your account, to check your data, to enable a system update, etc.) ° with a phone call (often following up an email) where someone tries to get the same type of information from you.

How can I be sure that I am on my bank's website?

Criminals sometimes use false lookalike websites that can be mistaken for the originals. Before any transaction, check that you are on the real BNP Paribas Fortis website. Double-click the little padlock located beside the URL displayed on your browser. If the address starts with "https", your connection is secured. Does the website address end with 'bnpparibasfortis.be' and is it spelled correctly? Then you are safely on our website. To avoid having to check each time, save the address www.bnpparibasfortis.be in your browser's favorites and only use this shortcut to start Easy Banking Web.

What are the golden rules for security?

° Always make sure you end your Easy Banking Web session properly by clicking "Log off". ° Don't use Easy Banking Web in a cybercafe: you can never be sure that the computer you are using is free from malware. ° Be very careful if unannounced or unusual events occur during an Easy Banking Web session (unexpected wait screen, a request, supposedly for security reasons, to log in a second time or to confirm your login name with a card reader signature, etc.) In these cases, end your session immediately and inform the Helpdesk of the problem.

Which calls or emails should I mistrust?

Your bank will never ask for confidential information by telephone or by email. We only do this by letter or as part of an interview with an adviser you know. Take care with phone calls or emails supposedly telling you about a problem, of fraud or other, with your credit card or your account and possibly asking you to give certain confidential information in order to resolve the problem. Never respond to this kind of request and warn your branch or our Helpdesk as soon as possible.

Why should I stay alert during my banking transactions?

Your bank is doing all it can to ensure the maximum security of Easy Banking Web. But as a user you also can take a number of measures to secure your data on the internet. Read carefully the golden rules of security (link) and Beware of suspicious calls or emails (link) for perfectly secure online banking transactions.

How can I save my user data if I'm using Internet Explorer 7?

If your Easy Banking Web user data was not sent to the website, one of the solutions is to delete the cookies in your browser. For Internet Explorer 7, use the following steps: Open the browser, click Tools at the top of your screen, then click Delete Browsing History. Delete temporary files and cookies and confirm. After this procedure, exit and restart your browser and enter the correct address of our website: https://www.bnpparibasfortis.be. For further information, please contact us on 02 433 43 32.

How can I save my user data if I'm using Internet Explorer 8?

If your Easy Banking Web user data was not sent to the website, one of the solutions is to delete the cookies in your browser. For Internet Explorer 8, use the following steps: Open the browser, click Tools at the top of your screen, then click Delete Browsing History and check that only temporary files and cookies have been selected. Confirm. After this procedure, exit and restart your browser and enter the correct address of our website: https://www.bnpparibasfortis.be. For further information, please contact us on 02 433 43 32.

How can I save my user data if I'm using Mozilla Firefox 3.6?

If your Easy Banking Web user data was not sent to the website, one of the solutions is to delete the cookies in your browser. For Mozilla Firefox 3.6(.x) on a PC, use the following steps: Open the browser, click Tools at the top of your screen. Then click Delete Recent History and select Delete Now. After this procedure, exit and restart your browser and enter the correct address of our website: https://www.bnpparibasfortis.be. For further information, please contact us on 02 433 43 32.

How can I save my user data if I'm using Safari on a Mac?

If your Easy Banking Web user data was not sent to the website, one of the solutions is to delete the cookies in your browser. If you're using Safari on a Mac, use the following procedure: Open your browser, click Safari at the top of your screen. In the drop-down menu, select Empty Cache. This may take a few minutes. After this procedure, exit and restart Safari and enter the correct address of our website: http://www.bnpparibasfortis.be. For further information, please contact us on 02 433 43 32.

Lorsque je m'identifie dans Easy Banking, la page ne se charge pas

Bien souvent, les problèmes de chargement de pages ne sont pas liés au site Easy Banking mais sont à imputer à des ad/spyware présents sur votre ordinateur. Pour y remédier, nous vous conseillons les étapes suivantes : ° recommencer l'opération via un autre moteur de navigation ° utiliser un autre ordinateur fiable en votre possession ° consulter un spécialiste en informatique de confiance qui vous aidera à éliminer ces ad/spyware.

When I log on to Easy Banking Web, why doesn't the page load?

Page loading problems are often not related to the Easy Banking Website but are caused by ad/spyware on your computer. To fix this, we recommend that you: ° restart the transaction using another browser; ° use another reliable computer; ° consult an IT specialist who can help you remove the ad/spyware.

Why has my user info disappeared from the identification page?

Your browser probably doesn't accept cookies. You can check this in your browser's settings.

Is my secure password effective?

° Choose a password what you can remember easily and that others cannot easily guess. ° A secure password should have at least eight to ten characters ° It's always best to use the maximum number of characters permitted. ° Don't use common words, names, a date of birth, phone number, (part of your) registration plate or account number. ° Alternate capital letters, lower case letters and symbols. ° Regularly change your passwords, at least four times a year. ° Never give your password to others or write it down anywhere.

Tips for creating a strong password.

° Think of a sentence or a song and take the first letter of every word of this sentence. For instance: "I watch the CH4 news every day" becomes "IwtCH4ned". ° Change letters into numbers, for instance "3" instead of E and "0" for "o". ° Never modify a password by clicking on a link in an email. ° Regularly change the passwords of websites you have to connect to using the details of these accounts. . Use different passwords for different websites. ° As far as possible use a different username for each website. ° Do not put sensitive information on Facebook or other social network sites.