Mastercard World Platinum
One credit card to make all your dreams come true
The Mastercard World Platinum is with you wherever you go, in any situation. It allows you to make the most of every moment thanks to a package of exclusive benefits.
Mastercard World Platinum: a world of benefits opens to you
With your credit card, you have access to an insurance package, a loyalty programme, a concierge service and airport lounges.
Make an appointment to request your credit card
Make an appointment with your Private Banker at your best convenience. To request your Mastercard World Platinum*.
The advantages and benefits of the Mastercard World Platinum
Peace of mind with an extensive insurance package
With the Mastercard World Platinum, you are protected all around the world! Your card includes:
- coverage of your medical expenses abroad up to a maximum of 250,000 euros;
- travel cancellation insurance up to a maximum of 10,000 euros per trip;
- an insurance on your purchases including online;
- technical assistance when travelling by car or by (electric) bicycle.
Find out more about insurance with the Mastercard World Platinum below.
A loyalty programme for exclusive benefits
With 'Privileged Experiences', you have access to a world of exclusive benefits and exciting events. Every purchase you make with your Mastercard World Platinum earns you points to exchange for:
- donations to a charity;
- invitations to special events;
- unique and varied gifts;
- 'LoungeKey' access: entry to almost 1,000 airport lounges;
- cashback (repayments).
Find out more on the Privileged Experiences platform.
A tailor-made concierge service
With 'Lifestyle Assistance', you have a personal assistant for your day-to-day requirements. This service is available from Monday to Friday from 9.30 am to 6 pm via PrivilegeConnect: +32 2 433 43 20. The assistant can book:
- concert tickets;
- theatre tickets;
- restaurants;
- hotel rooms,
and will support you in various situations.
Preferred treatment at the airport
Avoid queues on your next trip
This year, you and your travel companions get 4 free access passes to priority queues at an increasing number of airports around the world. Additional Fast Track access passes can be ordered! Prepare for your trip on the Mastercard Travel Experiences app or website.
Relax in the lounge
Thanks to your card, you can take advantage of 1 free access per year to LoungeKey lounges in many airports. Any additional access will cost 28 euros. Check the LoungeKey app or the digital platform for all details.
Coverage from Mastercard World Platinum
What coverage does the Mastercard World Platinum offer?
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Travel insurance
The Mastercard World Platinum offers cancellation and luggage insurance which covers:
- illness, accident, death, redundancy or major financial loss suffered by the insured, up to a maximum of 10,000 euros per trip;
- Luggage delivery delays, loss, theft or destruction up to 1,500 euros.
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Travel assistance
The Mastercard World Platinum provides assistance for you and your vehicle (including bicycles) during a trip, including:
- coverage of medical expenses up to a maximum of 250,000 euros per year;
- repatriation;
- replacement vehicle for up to five days after an accident in Europe (including Belgium);
- technical assistance for electric bikes in Belgium and 30 km across the country's frontiers.
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Purchase protection insurance
Buying an item with your Mastercard World Platinum? Then it will be covered by specific insurance: :
- a guarantee in the event of aggravated theft or accidental damage of the item purchased, in the 120 days from the date of purchase or delivery.
- insurance against fraud connected with e-commerce for the entire amount spent and with no excess.
-
Online purchase insurance
The Mastercard World Platinum includes insurance which gives you peace of mind when spending online:
- online purchase guarantee in the event of non-delivery within 90 days after purchase or delivery of incorrect or defective goods purchased.
What does the MasterCard World Platinum not cover?
-
Travel insurance
- Travel cancellation insurance: business and sales trips or accidents during sporting competitions, climbing trips, caving, or speed contests.
- Luggage insurance: coins, banknotes, cheques, securities of all kinds and travel tickets, with the exception of plane tickets issued by a recognised airline.
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Travel assistance
- As part of a trip: cosmetic procedures or treatments, pregnancy (except in the event of unforeseeable complications), as well as glasses, prostheses or medical devices.
-
Purchase protection insurance
- Loss or disappearance of an item purchased using your MasterCard World Elite card.
-
Online purchase insurance
- Non-delivery of the item purchased online with the Mastercard World Platinum in the event of an industrial action by the post office or delivery service
The above statements are not exhaustive.
The exact scope of the guarantees, restrictions and subscription conditions can be found in the general terms and conditions for this product, which are available free of charge at your local branch or hereunder. For more information, please visit your local branch or call 02 433.43.20.
The Mastercard Insurance included with the Mastercard World Platinum credit card issued by BNP Paribas Fortis is a collective insurance under Belgian law, underwritten by BNP Paribas Fortis (the insured party) through AG Insurance (the insurer). The credit card holder is automatically subscribed. Subscription to this insurance ends when the holder does not renew the insured credit card, when the insured card is cancelled or when the collective insurance contract ends for any reason whatsoever. As soon as the subscription is terminated, the cover will also end, including cover for goods already purchased with the card.
Need help?
Do you want to declare a claim or do you need assistance with any of the warranties covered by your Mastercard World Platinum insurance?
- Contact our PrivilegeConnect experts by calling +32 (0) 2 433 43 20 or send them the carefully completed claim declaration form within 8 days calendar days from the date of the incident.
- Mastercard Insurance: Claim declaration form
Lost or stolen card?
- Contact Card Stop on 078 170 170 (24/24).
Need more information?
Please consult the following documents:
Not happy?
You may submit complaints to the BNP Paribas Fortis Complaints Management (JQABD), Montagne du Parc/Warandeberg 3, 1000 Brussels, Belgium, fax: 02 228 72 00. You may also submit your complaint to the Insurance Ombudsman, square de Meeûs/De Meeûssquare 35, 1000 Brussels, Belgium. Tel.: +32 2 547 58 71 – Fax: +32 2 547 59 75 – www.ombudsman.as
The best reasons to use your Mastercard World Platinum day-to-day
- Your Mastercard World Platinum card is accepted in more than 44 million sales outlets throughout the world.
- On holiday, you and your travelling companions are insured no matter how the payment was made with your BNP Paribas Fortis account.
- PrivilegeConnect is available 24/7 for all your questions regarding your Mastercard World Platinum. Our advisers are on hand to help 24/7, wherever you are in the world.
- Thanks to our mobile and online banking platforms, you can always keep an eye on your accounts, your ongoing transactions and active contracts.
- You can adapt your payment limits when you want. You can even double them via online banking (temporarily or permanently)*. *Subject to approval of your request
You would like a Mastercard World Platinum credit card
Thanks to the many benefits that the Mastercard World Platinum offers, it's easier to make your wishes come true – from the everyday to the exceptional. Your card allows you to make the most of everything.
The Mastercard World Platinum credit card is available exclusively to our Private Banking customers. * Contact your Private Banker to find out more about the conditions of our offer.
* This offer is valid subject to your application being accepted by BNP Paribas Fortis SA/NV, the issuer of the card.
Would a different credit card be more suitable for you?
Mastercard Gold
Mastercard World Platinum
Standard spending limit
EUR 5,000
EUR 10,000
Contactless payment
Travel cancellation insurance
EUR 6,000/trip
EUR 10,000/trip
Purchase protection insurance
EUR 3,000/damage (max. twice a year, excess of EUR 75)
EUR 3,000/damage (max. twice a year, purchase of min. EUR 50)
Online purchases insurance
EUR 1,000/damage (max. twice a year, excess of EUR 50)
EUR 1,000/damage (max. twice a year, purchase of min. EUR 50)
Medical expenses abroad
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EUR 250,000
Vehicle assistance
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+ technical assistance for an (electric) bicycle in Belgium and up to a maximum of 30 km over the border
Airport lounge
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Unlimited access,with one free access/yea (access for companions must be paid for)
Concierge service
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Monday to Friday from 9.30 am to 6 pm
Loyalty programme
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Statutory information
Mastercard World Platinum: this offer is valid subject to your application being accepted by BNP Paribas Fortis SA/nv, the issuer of the card, having its registered office at Montagne du Parc 3, 1000 Brussels – VAT BE0403.199.702 – Brussels Register of companies.
AG Insurance SA – Bd É. Jacqmain 53, 1000 Brussels – Brussels Register of companies – VAT BE0404.494.849 – www.aginsurance.be. Insurance company authorised under code number 0079, under the supervision of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.
Intermediary: BNP Paribas Fortis SA/nv – Montagne du Parc 3, 1000 Brussels – Brussels Register of companies – VAT BE0403.199.702, registered with the FSMA under this number, rue du Congrès 12-14, 1000 Brussels, and acting as a tied insurance agent, remunerated by commissions, for AG Insurance SA/nv. BNP Paribas Fortis SA/nv has a shareholding of more than 10% in AG Insurance SA/nv.
To request your MasterCard World Platinum, contact your Private Banker or make an appointment
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