Frequently asked questions

Mastercard World Platinum

One credit card to make all your dreams come true

The Mastercard World Platinum is with you wherever you go, in any situation. It allows you to make the most of every moment thanks to a package of exclusive benefits.

Mastercard World Platinum: a world of benefits opens to you

With your credit card, you have access to an insurance package, a loyalty programme, a concierge service and airport lounges.

Make an appointment to request your credit card

Make an appointment with your Private Banker at your best convenience. To request your Mastercard World Platinum*.

The advantages and benefits of the Mastercard World Platinum

Peace of mind with an extensive insurance package

With the Mastercard World Platinum, you are protected all around the world! Your card includes:

  • coverage of your medical expenses abroad up to a maximum of 250,000 euros;
  • travel cancellation insurance up to a maximum of 10,000 euros per trip;
  • fraud insurance, including for online purchases, for the total amount involved and with no excess;
  • technical assistance when travelling by car or by (electric) bicycle.

Find out more about insurance with the Mastercard World Platinum below.

A loyalty programme for exclusive benefits

With 'Privileged Experiences', you have access to a world of exclusive benefits and exciting events. Every purchase you make with your Mastercard World Platinum earns you points to exchange for:

  • donations to a charity;
  • invitations to special events;
  • unique and varied gifts;
  • 'LoungeKey' access: entry to almost 1,000 airport lounges;
  • cashback (repayments).

Find out more on the Privileged Experiences platform.

A tailor-made concierge service

With 'Lifestyle Assistance', you have a personal assistant for your day-to-day requirements. This service is available from Monday to Friday from 9.30 am to 6 pm via PrivilegeConnect: +32 2 433 43 20. The assistant can book:

  • concert tickets;
  • theatre tickets;
  • restaurants;
  • hotel rooms,

and will support you in various situations.

Privileged access to airport lounges

Once a year, the LoungeKey service gives you access to our partner airport's lounge areas. Subsequent access and entry for travel companions must be purchased.

Access our partner lounges via the LoungeKey app or digital platform.

Coverage from Mastercard World Platinum

What coverage does the Mastercard World Platinum offer?

  • Travel insurance

    The Mastercard World Platinum offers cancellation and luggage insurance which covers:

    • illness, accident, death, redundancy or major financial loss suffered by the insured, up to a maximum of 10,000 euros per trip;
    • Luggage delivery delays, loss, theft or destruction up to 1,500 euros.

  • Travel assistance

    The Mastercard World Platinum provides assistance for you and your vehicle (including bicycles) during a trip, including:

    • coverage of medical expenses up to a maximum of 250,000 euros per year;
    • repatriation;
    • replacement vehicle for up to five days after an accident in Europe (including Belgium);
    • technical assistance for electric bikes in Belgium and 30 km across the country's frontiers.

  • Purchase protection insurance

    Buying an item with your Mastercard World Platinum? Then it will be covered by specific insurance: :

    • a guarantee in the event of aggravated theft or accidental damage of the item purchased, in the 120 days from the date of purchase or delivery.
    • insurance against fraud connected with e-commerce for the entire amount spent and with no excess.

  • Online purchase insurance

    The Mastercard World Platinum includes insurance which gives you peace of mind when spending online:

    • online purchase guarantee in the event of non-delivery within 90 days after purchase or delivery of incorrect or defective goods purchased.

What does the MasterCard World Platinum not cover?

  • Travel insurance

    • Travel cancellation insurance: business and sales trips or accidents during sporting competitions, climbing trips, caving, or speed contests.
    • Luggage insurance: coins, banknotes, cheques, securities of all kinds and travel tickets, with the exception of plane tickets issued by a recognised airline.

  • Travel assistance

    • As part of a trip: cosmetic procedures or treatments, pregnancy (except in the event of unforeseeable complications), as well as glasses, prostheses or medical devices.

  • Purchase protection insurance

    • Loss or disappearance of an item purchased using your MasterCard World Elite card.

  • Online purchase insurance

    • Non-delivery of the item purchased online with the Mastercard World Platinum in the event of an industrial action by the post office or delivery service

The above statements are not exhaustive.

Need help?

Do you want to declare a claim or do you need assistance with any of the warranties covered by your Mastercard World Platinum insurance?

  • Contact our PrivilegeConnect experts by calling +32 (0) 2 433 43 20 or send them the carefully completed claim declaration form within 8 days calendar days from the date of the incident.
  • Mastercard Insurance: Claim declaration form 

Lost or stolen card?

Not happy?

You may submit complaints to the BNP Paribas Fortis Complaints Management (JQABD), Montagne du Parc/Warandeberg 3, 1000 Brussels, Belgium, fax: 02 228 72 00. You may also submit your complaint to the Insurance Ombudsman, square de Meeûs/De Meeûssquare 35, 1000 Brussels, Belgium. Tel.: +32 2 547 58 71 – Fax: +32 2 547 59 75 –

The best reasons to use your Mastercard World Platinum day-to-day

  1. Your Mastercard World Platinum card is accepted in more than 44 million sales outlets throughout the world.
  2. On holiday, you and your travelling companions are insured no matter how the payment was made with your BNP Paribas Fortis account.
  3. With our PrivilegeConnect service, you have a single point of contact for your Mastercard World Platinum. Our advisers are on hand to help 24/7, wherever you are in the world.
  4. Thanks to our mobile and online banking platforms, you can always keep an eye on your accounts, your ongoing transactions and active contracts.
  5. You can adapt your payment limits when you want. You can even double them via online banking (temporarily or permanently)*. *Subject to approval of your request

You would like a Mastercard World Platinum credit card

Thanks to the many benefits that the Mastercard World Platinum offers, it's easier to make your wishes come true – from the everyday to the exceptional. Your card allows you to make the most of everything.

The Mastercard World Platinum credit card is available exclusively to our Private Banking customers. * Contact your Private Banker to find out more about the conditions of our offer.

* This offer is valid subject to your application being accepted by BNP Paribas Fortis SA/NV, the issuer of the card.

Would a different credit card be more suitable for you?

Mastercard Gold

Mastercard World Platinum

Standard spending limit

EUR 5,000

EUR 10,000

Contactless payment

Travel cancellation insurance

EUR 6,000/trip

EUR 10,000/trip

Purchase protection insurance

EUR 3,000/damage (max. twice a year, excess of EUR 75)

EUR 3,000/damage (max. twice a year, purchase of min. EUR 50)

Online purchases insurance

EUR 1,000/damage (max. twice a year, excess of EUR 50)

EUR 1,000/damage (max. twice a year, purchase of min. EUR 50)

Card fraud insurance

EUR 50 excess

No excess

Medical expenses abroad


EUR 250,000

Vehicle assistance


+ technical assistance for an (electric) bicycle in Belgium and up to a maximum of 30 km over the border

Airport lounge


Unlimited access,with one free access/yea (access for companions must be paid for)

Concierge service


Monday to Friday from 9.30 am to 6 pm

Loyalty programme


Statutory information

Mastercard World Platinum: this offer is valid subject to your application being accepted by BNP Paribas Fortis SA/nv, the issuer of the card, having its registered office at Montagne du Parc 3, 1000 Brussels – VAT BE0403.199.702 – Brussels Register of companies.

AG Insurance SA – Bd É. Jacqmain 53, 1000 Brussels – Brussels Register of companies – VAT BE0404.494.849 – Insurance company authorised under code number 0079, under the supervision of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.

Intermediary: BNP Paribas Fortis SA/nv – Montagne du Parc 3, 1000 Brussels – Brussels Register of companies – VAT BE0403.199.702, registered with the FSMA under this number, rue du Congrès 12-14, 1000 Brussels, and acting as a tied insurance agent, remunerated by commissions, for AG Insurance SA/nv. BNP Paribas Fortis SA/nv has a shareholding of more than 10% in AG Insurance SA/nv.

To request your MasterCard World Platinum, contact your Private Banker or make an appointment