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Frequently asked questions

Mastercard World Elite

Just one credit card and the world is your oyster

The Mastercard World Elite gives you the best the world has to offer. Take advantage of a wide range of benefits and exclusive experiences.

With Mastercard World Elite, a world of exclusive benefits is open to you

With your Mastercard World Elite, you have access to an insurance package, a concierge service, a loyalty programme, and airport lounges.

Make an appointment to request your credit card

To request your Mastercard World Elite*, make an appointment with your Wealth Manager at your convenience.

The advantages and exclusive benefits of the Mastercard World Elite

Peace of mind thanks to an extensive insurance package

With the Mastercard World Elite, you are protected all over the world! Your card includes:

  • unlimited coverage of your medical expenses abroad;
  • travel cancellation insurance up to a maximum of 20,000 euros per trip;
  • fraud insurance, including for online purchases, for the total amount involved and with no excess;
  • technical assistance when travelling by car, as well as by (electric) bicycle.

You can find more information about insurance with the Mastercard World Elite below.

A concierge service to make all your wishes come to life

Your 'Elite concierge' assistant is at your disposal 24 hours a day, 365 days a year. Just contact the service via the single point of contact for customers: you can reach PrivilegeConnect on +32 2 433 43 40.

Your assistant will reserve:

  • hotel rooms;
  • restaurant tables;;
  • tickets for concerts, plays and events;
  • travel;
  • high-end gifts;
  • exceptional products;
  • ...

and offers you even more exclusive services. It allows you to make all of your wishes a reality in the best conditions imaginable.

A loyalty programme for exclusive experiences

With 'Privileged Experiences', you have access to a world of exclusive benefits and exciting events. Every purchase you make with your Mastercard World Elite lets you earn points in exchange for:

  • donations to a charity;
  • invitations to special events;
  • unique and varied gifts.

Find out more on the Privileged Experiences platform.

Unlimited access to airport lounges

The 'LoungeKey' service gives you unlimited access to a lounge space in one of our 1,000 partner airports, all companies included. Access is unlimited for the holder of the Mastercard World Elite and access for companions must be paid for.

It's easy to access the lounges using the 'LoungeKey' app or digital platform.

Coverage from Mastercard World Elite

What coverage does the Mastercard World Elite offer?

  • Travel insurance

    The Mastercard World Elite gives you cancellation and luggage insurance, which covers:

    • illness, accident, death, redundancy or major financial loss suffered by the insured, up to a maximum of20,000 euros per trip;
    • delay in the delivery of luggage, as well as in the event of loss, theft or destruction of luggage up to a maximum of 1,500 euros.

  • Travel assistance

    The Mastercard World Elite provides assistance for you and your vehicle (including bicycles) during a trip, which includes:

    • unlimited coverage of medical expenses;
    • repatriation;
    • technical assistance for two vehicles and provision of a replacement vehicle up to five days following a technical incident in Europe (including in Belgium);
    • technical assistance for the (electric) bicycle in Belgium and up to a maximum of 30 km over the border.

  • Purchase protection insurance

    Buying an item with your Mastercard World Elite card? Then it will be covered by specific insurance:

    • a guarantee in the event of aggravated theft or accidental damage of the item purchased, in the 120 days from the date of purchase or delivery.

  • Online purchase insurance

    The Mastercard World Elite includes insurance which gives you peace of mind when spending online:

    • online purchase guarantee in the event of non-delivery within 90 days after purchase or delivery of incorrect or defective goods purchased;
    • insurance against fraud connected with e-commerce for the entire amount spent and with no excess.

What coverage does the Mastercard World Elite not offer?

  • Travel insurance

    • Travel cancellation insurance: business and sales trips or accidents during sporting competitions, climbing trips, caving, or speed contests.
    • Luggage insurance: coins, banknotes, cheques, securities of all kinds, and travel tickets, with the exception of plane tickets issued by a recognised airline.

  • Travel assistance

    • As part of a trip: cosmetic procedures or treatments, pregnancy (except in the event of unforeseeable complications), as well as glasses, prostheses or medical devices.

  • Purchase protection insurance

    • Loss or disappearance of an item purchased using your Mastercard World Elite card.

  • Online purchase insurance

    • Non-delivery of the item purchased online with the Mastercard World Elite because of industrial action by the postal or delivery service.

The above lists are not exhaustive.

Need help?

Do you want to declare a claim or do you need assistance with any of the coverages covered by your World Elite Mastercard insurance?

  • Contact our PrivilegeConnect experts by calling +32 (0) 2 433 43 40 or send them the completed claim declaration form within 8 calendar days from the date of the incident. 
  • Mastercard Insurance: Claim Declaration form
 

Lost or stolen card?

  • Contact Card Stop on 070 344 344 (24/24).

Not satisfied?

You may submit complaints to the BNP Paribas Fortis Complaints Management (JQABD), Montagne du Parc/Warandeberg 3, 1000 Brussels, Belgium, fax: 02 228 72 00. You may also submit your complaint to the Insurance Ombudsman, square de Meeûs/De Meeûssquare 35, 1000 Brussels, Belgium. Tel.: +32 2 547 58 71 – Fax: +32 2 547 59 75 – www.ombudsman.as

The Mastercard World Elite is the partner of all of your desires

  1. Your Mastercard World Elite card is accepted in more than 44 million sales outlets throughout the world.
  2. On holiday, you and your travelling companions are insured no matter how the payment was made with your BNP Paribas Fortis account.
  3. Thinking theatre, cinema, restaurant, limousine…? 'Elite Concierge' does everything possible to make your wishes a reality, 24 hours a day, 365 days a year. You can join this service by calling PrivilegeConnect wherever you are in the world.
  4. Thanks to our mobile and online banking platforms, you can always keep an eye on your accounts, your ongoing transactions and active contracts.
  5. You can adapt your payment limits when you want. You can even double them via online banking* (temporarily or permanently). *Subject to approval of your request.

You would like a Mastercard World Elite credit card

The key to all of your desires, your Mastercard World Elite allows you to take advantage of an exclusive service and access to equally exclusive places. Having dreams is one thing, making them a reality is another.

The Mastercard World Elite credit card is available exclusively to our Wealth Management* customers. Contact your Wealth Manager to find out more about the conditions of our offer.

*This offer is valid subject to your application being accepted by BNP Paribas Fortis SA/NV, the issuer of the card.

Would a different credit card be more suitable for you?

Mastercard Gold

Mastercard World Elite

Standard spending limit

EUR 5,000

EUR 25,000

Contactless payment

Travel cancellation insurance

EUR 6,000/trip

EUR 20,000/trip

Purchase protection insurance

EUR 3,000/damage (max. twice a year, excess of EUR 75)

EUR 3,000/damage (max. twice ayear, purchase of min. EUR 50)

Online purchase insurance

EUR 1,000/damage (max. twice a year, excess of EUR 50)

EUR 2,500/damage (max. twice a year, purchase of min. EUR 50)

Card fraud insurance

EUR 50 excess

(No excess)

Medical expenses abroad

-

Unlimited

Vehicle assistance

-

+ Technical assistance for (electric) bicycle in Belgium and up to a maximum of 30 km over the border

Airport lounge

-

Unlimited access (access for companions must be paid for)

Concierge service

-

24/7

Loyalty programme

-

Statutory information

Mastercard World Elite: this offer is valid subject to your application being accepted by BNP Paribas Fortis SA/nv, the issuer of the card, having its registered office at Montagne du Parc 3, 1000 Brussels – VAT BE0403.199.702 – Brussels Register of companies.

AG Insurance SA – Bd É. Jacqmain 53, 1000 Brussels – Brussels Register of companies – VAT BE0404.494.849 – www.aginsurance.be. Insurance company authorised under code number 0079, under the supervision of the National Bank of Belgium, Bd de Berlaimont 14, 1000 Brussels.

Intermediary: BNP Paribas Fortis SA/nv – Montagne du Parc 3, 1000 Brussels – Brussels Register of companies – VAT BE0403.199.702, registered with the FSMA under this number, rue du Congrès 12-14, 1000 Brussels, and acting as a tied insurance agent, remunerated by commissions, for AG Insurance SA/nv. BNP Paribas Fortis SA/nv has a shareholding of more than 10% in AG Insurance SA/nv.

To request your MasterCard World Elite, contact your Private Banker or make an appointment