The security of your data is paramount

Fake websites, fraudulent e-mails, hacking, invoice fraud...

ü Online scammers are not short of imagination. The security of your data is our priority. We use the latest technologies to ensure that your data are protected. You play an important role in making our mobile bank more secure every day. Various practical tips will help you develop the right instincts to protect your data.

How we protect your data?

You must always log in to access Easy Banking App. Creating your Easy Banking profile on your device guarantees optimal security for your data.

How you can ensure the security of your data ?

There are plenty of ways to lock your smartphone or tablet and ensure that your data remain secure. Depending on your device, you can use an access code, a lock pattern or fingerprint identification.

You log in completely securely, regardless of whether you use your card reader and your personal Easy Banking password or the fingerprint scanner built into your smartphone.

The integrity of your data is based on strong passwords. You should therefore create passwords that are both complex and unique for every application. Sound tricky? We provide you with a range of useful tips.

When you carry out certain transactions using your online and mobile bank (such as transfers to new beneficiaries), you will need to provide additional confirmation using your bank card and card reader.

To guarantee the integrity of our mobile banking applications (such as Easy Banking App), make sure you only download them from the official download platforms offered by Google, Apple and Windows.

In order to maintain the security of your data, we will never ask you for confidential information (such as your PIN, your M1 or M2 signature or your Easy Banking password) over the phone or by e-mail.

Make sure you never save personal data on your smartphone or tablet (such as your address, your identity card number, your account number, your PIN, your passwords or your user names).

It's completely secure to use the Easy Banking App to carry out your day-to-day transactions quickly. Need an example? You are automatically logged out if you are inactive for more than 5 minutes.

Have you just carried out a banking transaction in no time at all using Easy Banking App? To avoid tempting any curious onlookers, make sure you log out of your Easy Banking session straight away.

Day after day, we carry out detailed analysis of the latest techniques employed by cyber-criminals in order to set up systems to block their fraudulent activities.

Your smartphone's operating system (iOS or Android) is updated regularly. It is a good idea to install these updates as soon as possible to ensure that your data are best protected.

What should you do if your mobile device is lost or stolen?

  • Call your mobile network operator and get them to block your SIM card.
  • Call the Easy Banking Centre on +32 (0)2 261 11 11 and deregister your smartphone or tablet.

This way, the security of your Easy Banking App is guaranteed and you will stop anyone in possession of your device from logging in to your account. Have your customer number close at hand, as well as the name you used to create your Easy Banking profile on your device.

How to recognise and report fraud?

What are the most common types of fraud? How can you use Easy Banking Web and navigate the Internet in complete security? Find out more.