Full complaint procedure
First of all, get in touch with your usual contact person.
This person knows you best. As a result, they will be able to help you put together a personalised solution.
Would you rather talk to someone else about this matter or use a declaration form?
- Call us on +32 2 762 90 00, (Mon-Fri 7am to 10pm and Saturdays 9am to 5pm).
- Fill in the online declaration form. Do not disclose any confidential information.
Please only use this form to make a complaint. If you have any questions, you can speak to your usual contact person or branch manager directly.
If the proposed solution is not suitable
Then get in touch with the BNP Paribas Fortis Complaint Management department.
BNP Paribas Fortis SA/nv – Gestion des Plaintes
Montagne du Parc/Warandeberg 3, 1000 Brussels
Tel.: +32 2 228 72 18 Fax : +32 2 228 72 00
E-mail address: firstname.lastname@example.org
You also can fill in the online declaration form and state that your complaint has already been processed by the bank.
If you are still not happy with the solution provided by BNP Paribas Fortis Complaints Management
If you are not satisfied with the solution put forward, as a private customer, you can get in contact with either Ombudsfin (Ombudsman for financial disputes) or the Insurance Ombudsman.
If you are a self-employed individual or a company, you can get in touch with Ombudsfin for certain types of complaints. If you are doing this, please take a look at the website below for more details.
Is your complaint about a banking product? Please refer your case in writing to the following address:
Ombudsfin – Service de médiation des services financiers
North Gate II, boulevard du Roi Albert II 8/2, 1000 Bruxelles
Tel.: +32 2 545 77 70 Fax: +32 2 545 77 79
Is your complaint about an insurance product? Please refer your case in writing to the following address:
Ombudsman des Assurances
Square de Meeûs, 35, 1000 Bruxelles
Tel.: +32 2 547 58 71 Fax: +32 2 547 59 75
Is your customer complaint about an online sale or service? You can also use the form available on the website for the European Union's online dispute resolution platform.