BNP Paribas Fortis (“we”, “us”) uses cookies and other trackers (hereinafter “cookies”) on this website (hereinafter “the Website”). The cookies make sure that the Website functions properly and among other functionalities, facilitate the log-on process. By using cookies, BNP Paribas Fortis is also able to improve your online experience. Cookies are also used to adapt the content and/or the publicities shown on the Website or other (non-)BNP Paribas Fortis websites to your personal needs and preferences.
By not accepting cookies, you prevent BNP Paribas Fortis and its partners from optimizing your online experience. Some parts of the Website will also not function ideally. By accepting cookies, you give consent for the use of cookies as specified in this cookie policy. Should you wish to, you can always change your cookie preferences in the cookie management tool accessible via the footer of the Website.
All details regarding cookies used on this Website can be found in this cookie policy. This policy also explains for which purposes these cookies are used, who places them, how you can manage or delete them and what your rights are as a visitor of the Website.
We wish you a pleasant reading and surfing experience.
Cookies are small text, image or software files stored by your web browser on your device when you use websites and applications. The word “device”, when used in this cookie policy, refers to computers, smartphones, tablets and all other devices used for accessing the internet.
Cookies may be either: (i) session specific, meaning that they are deleted from your device once the browser session is closed; or (ii) persistent meaning that they will remain on your device until they are removed. Please refer to Section 3 for more information on which cookies are session specific and which are persistent.
Cookies perform a number of useful functions, such as to:
The information stored by the cookies on your device may relate to the following, subject to its retention period:
Cookies may contain personal data. When you select which types of cookies you allow on your device, the cookies may be set directly by us (first-party cookies) or by one of our partners (third-party cookies).
Where we use cookies which collect your personal data, such collection and the related processing activities is covered by our Privacy Notice.
When you authorize the installation of third-party cookies on your device, our partners will be able to access the information they contain (such as, for example, your browsing statistics when you allow third-party analytics cookies) in accordance with our Privacy Notice and those of our partners.
We have divided the cookies that are used on this Website into three main categories depending on their purposes:
These cookies cannot be refused if you wish to visit the Website. This is a good thing, because they ensure the Website is stable and works properly and securely. They are only placed by us, and they collect anonymous data.
For example, when you visit the website for the first time, you will be asked to choose your language so that the website pages will automatically open in that language.
Tool | Description | cookie | Purpose | Validity |
|---|---|---|---|---|
Adobe Analytics | Adobe analytics is used to provide aggregated statistics on navigation. When comfort cookies are not accepted all data is tracked anonymously. This allows the bank to monitor performance of the website and improve it accordingly. | _sdsat_enrolment_ID | Cookie used to remember the value of a unique identifier of the transaction taking place when doing an enrolment. | |
_sdsat_language | This cookie is used to remember the language in which the content is displayed. | |||
_sdsat_MGM_sponsor_ID | This cookie is used to remember the unique identifier of a "godfather" user in the Hello bank "Member get member" process. | |||
_sdsat_MGM_user_ID | This cookie is used to remember the unique identifier of a "godson" user in the Hello bank "Member get member" process. | |||
_sdsat_user_id | This cookie is used to remember the Hello Connect ID of a user when he logs in on one of the Hello Bank platforms. | |||
_sdsat_zid | Custom Adobe Dynamic Tag Manager Cookie. | |||
AMCV_F46824205476152E0A4C98A2%40AdobeOrg | The AMCV cookie contains the Experience Cloud visitor ID or MID. The MID is stored in a key-value pair that follows this syntax, mid|Experience Cloud ID. To know more about about the privacy policy of the Adobe Experience Cloud or to opt-out please visit http://www.adobe.com/nl/privacy/opt-out.html | 2 years | ||
AMCVS_F46824205476152E0A4C98A2%40AdobeOrg | The AMCVS cookie serves as a flag indicating that the session has been initialized. Its value is always `1` and discontinues when the session has ended. | Session | ||
demdex | The Adobe Experience Cloud Identity Service uses the demdex cookie (with the BNPPF organization id and AMCV cookie) to create and store a unique, persistent identifier for our site visitors. These cookies let the Adobe ID service track visitors across the different domains of BNP Paribas Fortis and enable data sharing among different Experience Cloud solutions that BNP Paribas Fortis is using. | 180 days | ||
dpm | DPM (Data Provider Match) informs internal, Adobe systems that a call from the Adobe Experience Cloud ID Service is requesting a visitor ID. This only happens when the AMCV cookie (that contains an Experience Cloud id) isn’t set. | 180 days | ||
s_cc | This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True"). This cookie is a session cookie and expires when the browser is closed. If we do not have this cookie, we cannot do performance analysis on the website (what was visited and what not). | Session | ||
s_ecid | The ECID cookie contains the Experience Cloud ID (ECID) or MID. The MID is stored in a key-value pair that follows this syntax, s_ecid=MID|Experience Cloud ID. This cookie is set by the customer's domain after the AMCV cookie is set by the client. The purpose of this cookie is to allow persistent ID tracking in the 1st-party state and is used as a reference ID if the AMCV cookie has expired. Check AMCV cookie for more details. To know more about the privacy policy of the Adobe Experience Cloud or to opt-out please visit http://www.adobe.com/en/privacy/opt-out.html. | 2 years | ||
s_fid | This cookie is used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions. | 2 years | ||
s_pc | Cookie used for gathering statistics (where did a person click, where did he scroll to,…) of the website usage. These statistics are kept anonymous. | 1 year | ||
s_ppn | Record the portion of a page (0-100%) that the user views and passes the value into a variable on the next page view. | Session | ||
s_pprt | Cookie used for gathering statistics of the website usage. These statistics are kept anonymous | Session | ||
s_ppv | This cookie is set by the Adobe Analytics plugin “getPercentPageViewed” and is used to measure a visitor’s scroll activity to see how much of a page they view before moving to another page. | Session | ||
s_ptc | This provides a native method to get accurate and detailed timing statistics for loading events e.g. when page or functionality is loaded. | Session | ||
s_sq | This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked by the user. It is used for reporting on website visits (how many times was website visited) , to create a "track" of the path. We do not know who visited (anonymous cookie), but we do know the path of the visit. | Session | ||
s_vi_* | This cookie is used to identify a unique visitor, the cookie has the format of s_vi_* depending on the report site used. | 2 years | ||
visited_domains | This cookie is used to remember which of the Hello bank platforms the user has already visited. | |||
Aventri | The tool aims to manage the event end to end. Create the event, send e-mail invitation for registration to an event, allow the client to be informed about the registration and event organization, manage the satisfaction survey. | cookieconsent_status_* | Cookie used to track if the cookie disclaimer message is shown to user or not. | 1 year |
regtoken | Related to session state during registration | Session | ||
selectedlanguage | Front end cookie to keep the language selection | 1 year | ||
BNP Captcha Generator/Validator | The captcha feature is a “challenge-response” test used in computing to determine whether the user is human. | CaptchaToken | CaptchaToken cookie works as an “authentication key” in order to access the API that will validate the text typed by the user. | Session |
CaptchaUid | When a new captcha is created, a new record with specific data is temporarily generated on a database located in the server. The CaptchaUid cookie contains the unique id linked to that record. | Session | ||
BNP SiteFactory | BNP SiteFactory is the platform that delivers content and services to the customers | (*-)JSESSIONID | This is a technical session cookie. It is used to divert the website visits to different machines in the back-end. Not all visitors go on the same server. If a server crashes, the visit can be reverted another server. This cookie identifies which user lands on which server. It ensures equal distribution of the visitors to the servers and ensures the stability of the performance. | Session |
AmountFormat | This cookie enables the user to set his preference for the decimal separator in CSV file exports containing transactions (point or comma) | Until cookie deletion | ||
AMWEBJCT!%2F!myaxes | This cookie is used to differentiate the private banking and Wealth Management customers and to display the private banking content to unauthenticated Wealth Management customers. At this moment the site does not differentiate by default between private banking and Wealth Management. Once the user logs in, and is a Wealth Management customer, he will see the Wealth Management content. This is for privacy purposes of Wealth Management clients: if someone uses the computer of a Wealth Management client, then he will not see it is a Wealth Management client unless he is logged in. This cookie is placed in context of privacy by design: even if authenticated, the cookie is needed, because front-end won’t take the data from back-end. | 1 year | ||
AMWEBJCT* | WebSEAL creates unique cookie names to prevent possible naming conflicts with cookies returned across other -j junctions. | Session | ||
axes | This cookie stores the basic settings of the user: language, brand, edition (last category visited; e.g. private/retail banking) | 7 years | ||
cookieDisclaimer | Cookie used to track if the cookie disclaimer message is shown to user or not. If the visitor is a first-time visitor, this cookie makes sure the banner is shown. In the new tool, the lifetime will be 6 months, so after 6 months he will see the info/banner again. | 6 months | ||
COOKIES_SETTINGS | Cookie used to track if the cookie disclaimer message is shown to user or not. If the visitor is a first-time visitor, this cookie makes sure the banner is shown. The cookie life time is six months: after six months of inactivity or after an update of the cookie policy, the visitor will see the information/banner again. | 180 days | ||
CSRF | Cookie to prevent Cross Site Reference Forgery and to prevent calls made from other origin. | Session | ||
distributorid | The first 2 caracters of the distributorId are the distributionChannelId (49 for Mobile, 52 for Web). The next two characters represent the brand ('FB' for Fortis Bank, 'KN' for Fintro) and the last three characters the application (001 for EasyBanking, 002 for Hello Bank! application). This cookie is the ID of the website and is used to differentiate between the websites of the different brands. | Session | ||
europolicy | This cookie is added by sitefactory and used for accessing the website, without this cookie website will not work. This cookie stores no user information. The cookie makes the framework of the site work. | 1 year | ||
FileDownload | Technical cookie used for the download of PDF and CSV files. The cookie is read by the JavaScript code to know whether or not the file was downloaded correctly. | Session | ||
gsn | This cookie creates a global session number, so it is a cookie for session management (session ID, random number to session). If someone accesses, this session has a number. This cookie is placed for communication reasons between client - website - server. This is not for logging in. | Session | ||
gtcPolicy | Cookie used to track if the cookie disclaimer message is shown to user or not. | 1 year | ||
language | Stores the preferred language of the user | |||
LoadBalancer | This is a load balancing cookie. BNP Paribas Fortis has multiple server parcs to guarantee availability of the site, as you can only be logged in one of them at the time we keep a cookie to send the user to the best suited location. | Session | ||
PD-S-SESSION-ID | Cookie used for session management | Session | ||
PD_STATEFUL_* | Session state cookies used by the SAML service to maintain state during multi-step handshakes | Session | ||
per* | This is a load balancing cookie. BNP Paribas Fortis has multiple server parcs to guarantee availability of the site, as you can only be logged in one of them at the time we keep a cookie to send the user to the best suited location. | Session | ||
plogid | Technical cookie used during the Login process. When a user started logging in, the logid maintains the log-in session, so the site knows that the user has logged in already. As soon as the user logged in, logid will be removed. This cookie is maintained during the phases of the log-in procedure. | Session | ||
secure | This cookie is added by sitefactory and used for accessing the website, without this cookie website will not work. This cookie stores no user information. The cookie makes the framework of the site work. | 30 days | ||
securiy | This cookie is used for accessing the website, without this cookie website will not work. This cookie stores no user information. The cookie makes the framework of the site work. | Session | ||
seg | Cookie to remember the customer preference of segment. | 1 year | ||
tempCookie | Technical cookie | Session | ||
TS********** | This is a security cookie set by the Firewall as a unique identifier. | Session | ||
userInformation | Technical cookie that contains a fixed value and is required by the framework. This cookie stores no user information, it makes the framework of the site work. | Session | ||
w1n0_er | This is a load balancing cookie. BNP Paribas Fortis has multiple server parcs to guarantee availability of the site, as you can only be logged in one of them at the time we keep a cookie to send the user to the best suited location. | Session | ||
Contentsquare | Contentsquare is an experience analytics solution that is used to measure, report & analyse detailed visitor behavior on our websites. The captured data is anonymous and analysis is done mainly on aggregated data in order to identify key trends, changes, issues in the user experience on our websites. Insights are used to improve the overall user experience. | _cs_mk | This cookie is used for the Adobe Analytics integrations. | 30 minutes |
Easy Banking Business | Easy Banking Business makes the follow-up and execution of your company’s banking activities fast and easy. | consultStatementsTabTooltip | This cookie is used to skip the tooltip in the Consult Statement screen. | Until cookie deletion |
IM12PR90GSMNUMBER | This cookie is used to store user credentials (mobile phone number) to be pre-filled when the user tries to log in with itsme®. | Until cookie deletion | ||
IM12PR90USER | This cookie is used to store user credentials (mobile phone number) to be pre-filled when the user tries to log in with itsme®. | Until cookie deletion | ||
loginSessionId | This cookie is used to store a unique identifier of the user’s session, as part of the prevention of fraud and hacking. | Session | ||
MSMC_OVERVIEW_TUTORIAL_COMPLETED | This cookie is used to track whether the user has finished his tutorial on the My Signatures page. | Until cookie deletion | ||
MTPL-pr56_* | This cookie is used to skip the tooltip in the New transfer screen. | Until cookie deletion | ||
Easy Banking Web | Easy Banking Web, your secure online bank | logonProfiles | This cookie is used to save clients logon profiles, it is only placed when the customer wants to save this profile. Customer profile cannot be derived directly from the cookie, only of the value when being used on the site. | 12 years |
username | This cookie stores the alias name of the last logged in profile. The purpose is to per-select this profile for the next login attempt on that browser. The goal is to provide a good user experience so that in case of multiple login profiles on the browser, the customer always gets the one that he/she last used as pre-selected. | 7 years | ||
Genesys | Easy Banking Centre Genesys Framework is used for remote interactions treatments | chatadminROUTEID | This cookie is set to ensure the best possible stability and performance when using the Genesys functionalities. | Session |
genesis_webchat_session_id | Session identification | Session | ||
s_obj | This cookie is set to ensure the best possible stability and performance when using the Genesys functionalities. | Session | ||
Insided | Insided is an external agency that develops the community websites for BNP Paribas Fortis. | *:new_visit | Used to see if a it’s a first time visit of a user to the platform - if so then show the cookie banner and any other first time displays. Boolean | 30 minutes |
Collapsed | Holds collapsed content | 1 year | ||
JSESSIONID (New Relic) | Tracks platform performance and debugging use (internal use only) | Session | ||
lastactivity | This cookie contains information to identify the visitor and his action | 1/2 year | ||
locale | The cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language. | 5 years | ||
NSC_# | Used to distribute traffic to the website on several servers in order to optimise response times. | 1 day | ||
SESS# | Preserves users states across page requests. | Session | ||
Session | Stores users session | Session | ||
t | 3rd party cookie. Used for the invocation of the AWS Amazon API Gateway - used for platform functionality | Session | ||
test_cookie | Used to check if the user's browser supports cookies. | 1 day | ||
topics | Numerical ID's of the topics visited by the user - Used to identify returning visitors to a topic page | 48 Hours | ||
tu | Internal cookie set for internal community analytics events - unique hash | 2 years | ||
vuid | Collects data on the user's visits to the website, such as which pages have been read. | 2 years | ||
Isabel intelligate | The security components form the basis for the security of Isabel 6. | _hjAbsoluteSessionInProgress | The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. | |
_hjFirstSeen | Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time. | |||
_hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit. | |||
_hjIncludedInSessionSample | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. | |||
_hjSession_****** | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | |||
_hjSessionUser_****** | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. | |||
ig-dtid | Cookie used for IntelliGate authentication. | |||
ISAUISESSION | Session identification | Session | ||
JSESSIONID | Tracks platform performance and debugging use (internal use only) | Session | ||
LANGUAGE | Stores the preferred language of the user | |||
OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | |||
PROFILE | Stores the preferred profile of the user | |||
renderid | Session cookie | Session | ||
ssolbPROD | Cookie used for IntelliGate authentication. | |||
XSRF-TOKEN | Security cookie used to detect Cross-Site Scripting attacks. | Session | ||
Messagent | A solution to create, execute and analyse effective personalized campaigns over all channels | CR | Cookie for Session Management. | Session |
Samy | Samy Web is the chatbot on our websites helping the client to find an answer from the frequently asked questions. | _lastVisitDuration | Last time of chat visit on web page which has the chat iframe | Session |
_numberOfPageView | Number of visits on one page | Session | ||
_numberOfVisit | Number of visits on the different views which have the chat iframe | Session | ||
_pageTitle | Current page title | Session | ||
_pageUrl | Current page URL | Session | ||
_prevPageUrl | URL of the last page which have the chat iframe | Session | ||
_timeOnCurrentPage | Time of visits on one page | Session | ||
_timeOnTheWebSite | Time of visits on the different views which have the chat iframe | Session | ||
Sitefinity | Sitefinity is the platform that delivers content and services to the customers | .AspNet.Cookies | The relying party cookie (claims authentication mode) that is used to cache authentication information. | Session |
addevent_track_cookie | This cookie identifies the user and allows them to add events to a user’s calendar. | 1 year | ||
ASP.NET_SessionId | Microsoft session cookie generated by .net framework | Session | ||
bnppflanguageselector | Front end cookie to keep the language selection | 600 days | ||
catIds | Cookie used to prefill the search categories. | 1 day | ||
csrf-token | Cookie to prevent Cross Site Reference Forgery and to prevent calls made from other origin. | Session | ||
DefinedUserType | This cookie keep the value of the customer segment (Priority Banking / Private Banking / Wealth Management). | |||
FintroLang | Stores the preferred language of the user | 1 year | ||
locale | The cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language. | 5 years | ||
PHPSESSID | PHP cookie session , The PHPSESSID cookie is native to PHP and enables websites to store serialised state data | |||
searchText | Cookie used to prefill the search field. | 1 day | ||
SelectedLanguage | Front end cookie to keep the language selection | 1 year | ||
selectLanguage | Front end cookie to keep the language selection | 10 days | ||
ServerID | Generated for Load balancer reasons | Session | ||
sf-payload-ident | This is a functional cookie strictly necessary for the legitimate purpose of enabling the use of the customer onboarding flow explicitly requested by the user. | 3 days | ||
sf-prs-lu | Saves the landing URL. | Session | ||
sf-prs-ss | Holds the time of first page visit. | Session | ||
sf-trckngckie | Logs the page visit. | 180 days | ||
sf_site | In multisite environment, remembers the ID of the current site. | 2 years | ||
sf_timezoneoffset | Stores the value of the UTC time zone offset for the particular user, that is, the timezone difference between UTC and the user's local time, in minutes. This cookie is stored only for logged in users. | Session | ||
SF_TokenID | Handles the claims token (claims authentication mode). | 2 Hours |
Comfort cookies allow us to personalize the Website for you and show targeted information that may be useful to you. These cookies also allow us to understand your behavior on the Website. They are only placed by us, and they collect your personal preferences.
For example, if you are a client who has already logged into Easy Bankin Web or Easy Banking App, you will not see any banners inviting you to become a client. You will also never be asked to complete the same customer survey twice.
Tool | Description | cookie | Purpose | Validity | Opt-out |
|---|---|---|---|---|---|
Adobe Analytics | Adobe analytics is used to provide aggregated statistics on navigation. When comfort cookies are not accepted all data is tracked anonymously. This allows the bank to monitor performance of the website and improve it accordingly. |
| The ZoomitID is an identifier which is stored in Adobe Analytics. This identifier allows BNP Paribas Fortis to link online behavioral data to a specific customer information only if the user provided his/her consent for profiling. Storing the ZoomitID enables us to enrich anonymous behavior with some customer attributes (gender, age bucket, nationality,…) to enable more advanced analysis of online behavior (on an aggregated level) | 2 years | |
Adobe Target | Adobe Target is a tool used to personalise content seen on the website. | at_check | Used by Adobe Target to check if cookies are enabled/supported on the browser | Session | |
mbox | Adobe Target uses cookies to give website operators the ability to test which online content and offers are more relevant to visitors. | ||||
Celebrus (DCRM) | Celebrus contains profiling and statistics cookies. These cookies allow the bank to better know users and their respective interests and needs. It provides information regarding the users' navigation on our site. This information allows bank to provide users with personalised marketing offers. These cookies also allow the bank to conduct statistical research for marketing purposes. | BNPPFCSACDID | This is a cross domain database id. This cookie is only present where the operator has configured the system to maintain a consistent session reference across the domains that they own/operate. It is used to transfer the database id and real-time server id between domains. It is not effective where a user has his browser configured to block third party cookies. The key is the security key mentioned above. The cookie name varies with the csaid. | Session | |
BNPPFCSAcdPersisted | Updated on session start | ||||
BNPPFCSAcdSession | Updated when events received (server-side) | ||||
BNPPFCSACDuvt | This is a unique visitor tracking cookie. This cookie is only present where the operator has configured the system to maintain a consistent unique visitor tracking reference across the domains that they own/operate. It is used to transfer the uvt reference between domains. It is not effective where a user has his browser configured to block third party cookies or where another unique visitor reference is present in an affected domain. The cookie name varies with the csaid. | 31 days | |||
BNPPFCSADBID | This is the database id. This cookie ensures that all data from one user is sent by the system to the same database or real-time server. The cookie name varies with the csaid. | configurable (defaults to 1825 days) | |||
BNPPFCSAKey | This is the security key. This cookie protects the system from attempts to spoof the session reference. The session reference alone is a simple long integer which rises monotonically as new sessions arrive and is thus easy to predict. The session key is random and unpredictable. The system checks that both are present and consistent. The cookie name varies with the csaid. | Session | |||
BNPPFCSAP3P | This is the opt out flag. This cookie indicates to the system the state of opt-out of the user from full collection through anonymous collection to no collection at all. It is only present if a user has interacted with an opt-out dialogue. The cookie name varies with the csaid. | 20 years | |||
BNPPFCSApersisted | Updated on session start | ||||
BNPPFCSAsession | Updated when events sent (client-side) | ||||
BNPPFCSASF | This is a stop flag. If set CSA assumes comms failure and will no longer communicate with the server. It is there to protect the operation of the site from failures in network or Celebrus systems. The cookie name varies with the csaid. | Session | |||
BNPPFCSAuvt | This is a unique visitor tracking cookie. This cookie allows us to tie together user activity between user sessions using the uvt reference. The cookie name varies with the csaid. | configurable (defaults to 150 days) | |||
usy46gabsosd | This is a session data coordination cookie. This cookie provides the coordinating reference for information on the user’s activity during the session. The timestamp enables us to identify extended periods of inactivity and so classify those as a new session. The 4 digit load balancer id is a random reference that remains constant through the session for the use of the operator’s load balancers. | Session | |||
vtz47gabsosd | This is a cross domain session reference. This cookie is only present where the operator has configured the system to maintain a consistent session reference across the domains that they own/operate. It is used to transfer the session reference between domains. It is not effective where a user has his browser configured to block third party cookies. The cookie name varies with the csaid. | Session | |||
Clicktale | Clicktale was used for analysis regarding the experience on the website. It allows the bank to understand customer behaviour on the website and improve it accordingly. Clicktale had been acquired by Contentsquare in June 2020. Since then BNPPF has been using Contentsquare, implemented through the Clicktale tag. Therefore we are still using some Clicktale cookies. | __CT_Data | This cookie is used to count the number of pageviews or visits of the anonymous visitor for the purpose of enabling the ClickTale software to track the number of pageviews or visits a visitor made on the client’s website. | 1 year | |
_CT_RS_ | This cookie is used to indicate whether a user is being recorded and by what reason (Random, Enhanced, Forced, ETR) | 1 year | |||
ctm | This cookie contains information to identify the visitor and his action for the ClickTale Experience Cloud. | Session | |||
WRUIDAWS | This cookie is used to anonymously identify a visitor of the Website for the purpose of enabling the ClickTale software to track such visitor’s actions across the client’s website. | 1 year | |||
Contentsquare | Contentsquare is an experience analytics solution that is used to measure, report & analyse detailed visitor behavior on our websites. The captured data is anonymous and analysis is done mainly on aggregated data in order to identify key trends, changes, issues in the user experience on our websites. Insights are used to improve the overall user experience. | _cs_c | Contains the user consent state (not expressed, granted, withdrawn). | 13 months | |
_cs_cvars | Includes the session's Custom variables URL encoded. Created when session level custom variables are triggered. Value and expiration date are updated at each page view. | Session | |||
_cs_ex | When set, the user is excluded from tracking. Contains the timestamp of the last time this visitor was drawn. | 30 days | |||
_cs_id | To recognize the same user across pages and sessions. Contains the following data separated by dots: user ID, user creation timestamp, number of visits, last pageview timestamp, last visit timestamp, timestamp of the last time this visitor was drawn, cookie expiration date, cookie SameSite attribute, cookie Secure attribute value (0/1). | 13 months | |||
_cs_optout | When set, the user is opted-out from tracking. | 13 months | |||
_cs_rl | This cookie is used for a few integrations we have that require us to generate replay links and put them into cookies. | 1 year | |||
_cs_root_domain | This is used to get the root domain. | Immediately removed | |||
_cs_s | Contains the number of pages viewed in the current session and the recording type: ".1" (not recorded for Session Replay), ".3" (to include a visitor for Session Replay recording service) or ".5" (to include a visitor for Session Replay recording service after a specific trigger). For Advanced recording pipeline: value is 0 when not recorded for Session Replay/ Value is .5 when recorded. | 30 minutes | |||
_cs_same_site | This is used to check if the browser supports the SameSite flag. | Immediately removed | |||
_cs_t | This is used to check if the browser supports cookies and if the tag must set the SameSite flag to None and the Secure flag to Yes. | Immediately removed | |||
Medallia | Medallia is a tool for conducting online surveys and collecting user feedback. This feedback enables us to improve the solutions offered by the bank. | backendDataInSessionFlag | Flag that indicate if we retrieve user based targeting data in the current session | 1 year | |
cd_user_id | Cooladata user ID (Generated by Medallia Digital script) | 1 year | |||
DECLINED_DATE | Timestamp indicating when an intercept was last declined / survey was last closed | 1 year | |||
kampyle_userid | UUID for identifying a user (Generated by Medallia Digital script) | 1 year | |||
kampyleInvitePresented | Flag indicating whether an intercept was presented in the session | 1 year | |||
kampylePageLoadedTimestamp | Timestamp indicating when the page was loaded. Used for time on page targeting | 1 year | |||
kampyleSessionPageCounter | Tracks the number of pages the user has been in the session | 1 year | |||
kampyleUserPercentile | Number between 0-1 used for percentage of users targeting | 1 year | |||
kampyleUserSession | Timestamp indicating when the user has started his session | 1 year | |||
kampyleUserSessionsCount | Tracks number of sessions user has been in the browser | 1 year | |||
LAST_INVITATION_VIEW | Timestamp for when the last intercept was presented | 1 year | |||
md_isSurveySubmittedInSession | True if any survey was submitted in session, otherwise false | 1 year (But cleared on every session start) | |||
mdLogger | When this exists, it instructs the Medallia code to add debug logs to the browser’s console. | 1 year | |||
SUBMITTED_DATE | Timestamp indicating when a survey was last submitted | 1 year |
These cookies make sure that you receive relevant information and personalized offers on social media, our websites and other websites or applications. These cookies are placed by us, but also by other companies .
For example, if you were looking for a new car insurance policy online on the Website, you may see car insurance offers and other relevant information on social media, our websites and other websites or applications.
Tool | Description | Cookie/Third party partner | Details/Opt-out links | Validity |
|---|---|---|---|---|
Bluekai | BlueKai is the industry's leading cloud-based big data platform that enables companies to personalize online, offline and mobile marketing campaigns with richer and more actionable information about targeted audiences. | bk | This is the main checksum cookie. | 90 days |
BKAllow | If this cookie is set to active, the user is opted in to the Bluekai tool. | 90 days | ||
bkc | This cookie is used to exchange tags. | 90 days | ||
bkdc | This cookie remembers which datacenter is used to store the data of the respective user. This way, the closest datacenter can be used, which improves website performance. | 90 days | ||
BKIgnore | If this cookie is set to active, the user is opted out of the Bluekai tool. This cookie overrides BKAllow. | 90 days | ||
bklc | This cookie is used as a timestamp of last logging event. | 90 days | ||
bko | This cookie is used for orders management. | 90 days | ||
bkou | This cookie stores the offline file updates into the profile. | 90 days | ||
bkp1 | Placements (tag management) | 90 days | ||
bkpa | This cookie stores anonymized data about the users' web usage as well as aggregate anonymous activities to build a profile to provide more targeted and relevant marketing and advertising. | 90 days | ||
bksf | SDT ID transfers | 90 days | ||
bksso | This cookie is the identifier of the JSON tag for Site Side Optimization (SSO). | 90 days | ||
bkst | SDT ID transfers | 90 days | ||
bku | Sets the Bluekai Unique User ID. This ID can be used to personalize the user’s experience across the domains of BNP Paribas Fortis. Additionally, data from other organizations associated with this cookie can be used to further optimize the user’s experience. | 90 days | ||
bkw5 | Exchange wins | 90 days | ||
Brightcove | Videos on our websites are embedded video’s from Brigthcove. | __cf_bm | Cloudflare’s bot products identify and mitigate automated traffic to protect your site from bad bots. | 30 minutes |
EMBEDDED | embedded Iframe set cookies on own domain. Shows the embedded video player of youtube. | Session | ||
VISITOR_INFO1_LIVE | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | 179 days | ||
vuid | Stores the user's video player preferences | |||
YSC | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | ||
yt-remote-cast-installed | Stores the user's video player preferences using embedded YouTube video | Session | ||
yt-remote-connected-devices | Stores the user's video player preferences using embedded YouTube video | Persistent | ||
yt-remote-device-id | Stores the user's video player preferences using embedded YouTube video | Persistent | ||
yt-remote-fast-check-period | Stores the user's video player preferences using embedded YouTube video | Session | ||
yt-remote-session-app | Stores the user's video player preferences using embedded YouTube video | Session | ||
yt-remote-session-name | Stores the user's video player preferences using embedded YouTube video | Session | ||
Google Campaign Manager | Google may contact you with their advertising material. Their advertising content will be tailored to your interests on the basis of your browsing behaviour and the pages you have consulted. The cookies are also used to measure the impact of the bank’s advertising campaigns on this site. The bank doesn’t collect any financial or personal data by means of these cookies. Our third party partner (Havas Media Belgium) may show you ads if you have visited our website. Those ads will be tailored to your interests, based on what you do online and the sites you visit. To improve our marketing content, this cookie may therefore send data to our third party parner. You can find more information about our third party partners' advertising policy and how to block the collection of your data on their respective pages. | _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | 3 months |
Appnexus | 180 days | |||
Bing Ads | | 13 months | ||
Doubleclick | 180 days | |||
Drawbridge | 180 days | |||
180 days | ||||
Ligatus (Outbrain) | 180 days | |||
| 30 days | |||
Mediamath | 390 days | |||
Meta (Facebook, Instagram) | 180 days | |||
1 year | ||||
Snapchat | 1 year | |||
StrikeAd | 90 days | |||
Teads | 4 months | |||
TikTok | | 24 months | ||
Tradelab | 180 days | |||
Twitch | 5 years | |||
180 days | ||||
Zemanta (Outbrain) | Powered by automation, Zemanta self-serve platform enables you to centralize every aspect of your programmatic media buying. From planning and creative management to tracking and optimization, our intuitive dashboard helps you execute your campaigns flawlessly. | 1 year |
The website owner, and responsible for processing of your personal data stored in the cookies, is:
BNP Paribas Fortis SA-NV
Montagne du Parc 3
B-1000 Brussels
privacy@bnpparibasfortis.com
You can manage how cookies are used on the Website by:
Please note that the use of strictly necessary cookies for the proper functioning of the Website does not require your consent. This is why the option "strictly necessary cookies" is indicated as required in our cookie management tool and is not optional.
By refusing or disabling certain types or categories of cookies -comfort cookies for example, we will not be able to optimize your user experience on our websites and/or applications.
By default, we save your cookie choices in relation to the device you have used for a maximum of 180 days. If you change your mind about the preferences that you have expressed regarding cookies, you can update your choices at any time, by following this link. In any event, we will ask you to make a choice again every 180 days.
For more information on BNP Paribas Fortis SA-NV as data controller of personal data and on your rights as data subjects, please consult our Privacy Notice accessible via the footer of the Website.
Additionally, as a visitor and subject of the data retained by these cookies, you have the right to file a complaint with the Belgian Data Protection Authority: https://www.dataprotectionauthority.be/
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