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Frequently asked questions

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Get to know the Private Bank

Would you like to find out more about the many services we offer? Make an appointment with a Private Banker or Wealth Manager in a Centre or at your home? Contact us here.

Contact us online

A question? A need? Contact us online at your best convenience. We will answer your query as soon as possible.

The Private Bank always close to you

Through our wide network of branches and Private Banking Centres, we’re always near you, wherever you are.

We’re always there for you

Instantly block a lost or stolen card

You have lost your debit or credit card? One or several cards have been stolen? You apprehend a fraudulent use of your card(s)? With a simple phone call, your card(s) will be blocked instantly.

Contact Card Stop on 070 344 344. Available 24/7.

First-line assistance when you need it

You were the victim of an accident or a theft? Do you have a legal problem? Our claims settlement department will immediately help you and resolve your difficulty as soon as possible.

  • 0800 960 50 50 (free from Belgium).
  • +32 2 664 99 00 00 (calls from outside Belgium).
  • Online claim

Complete serenity, even when traveling

Your Mastercard World Platinum or Elite is much more than a credit card.

It offers a wide insurance coverage and exhaustive travel assistance. Rest assured, your medical costs are covered. If your vehicle breaks down, the Car and Bike insurance will get you back on the road. Our PrivilegeConnect service will take care of you.

Submit your claim online

Your direct line to the Private Bank

PrivilegeConnect is the direct line for our Private Banking and Wealth Management clients. An urgent question? This service is available from 7 am to 10 pm on working days and from 9 am to 10 pm on weekends.

Dial 02 433 43 20 (Private Banking) or 02 433 43 40 (Wealth Management).

Easy Banking Chat

A question? Our advisers will be delighted to answer directly via our chat, which is open every day (except Sundays) from 9 am to 5 pm.

Community assistance!

Our community is created for and by BNP Paribas Fortis clients and collaborators.

A question? A friend, colleague or peer will answer it. Just make sure that you register first.

Ask your question to the community

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Consult BNP Paribas Fortis Private Banking and Wealth Management’s latest news and advice on the main social networks.