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TeleClaims, assistance service

Are you insured with us? TeleClaims provides you with the necessary assistance in the event of damage or an emergency.

24/7 assistance

An accident or a mishap in Belgium... Lightning strikes your house, you break your key in your front door, your son's ball goes through the neighbour's window... Fortunately, you hold Vehicule Insurance, Family Protection Insurance or Home Insurance with us. TeleClaims is at your service 24/7 to provide you with all the necessary assistance, fast and efficiently.

Emergency or accident? Contact us!

  • Fill in the online declaration.
  • Call 0800 96 040 for free in Belgium.
  • Call +32 2 664 99 00 from abroad. Your file manager will get back to you as soon as possible.

Have your policy number at hand. You will find it on your TeleClaims card, in PC banking or on your policy.

What you need to know about TeleClaims

During office hours (from 8am to 6.30pm on working days):

  • We will immediately provide you with all necessary assistance.
  • We set up your claims file.

Outside of office hours (from 6.30pm to 8am on working days, as well as at the weekend and public holidays):

  • We will immediately provide you with all necessary assistance.
  • We take note of your accident and set up your claims file later.