Is your card lost or stolen? Put a block on it!
There are 3 ways to block your card:
- By going to your User Account and requesting a replacement card.
- By calling customer services on 02 433 41 84 or the Hello Team on 02 433 41 42 (Mon-Fri 7am to 10pm and Sat 9am to 5pm).
- By contacting Prepaid Stop on 02 250 16 01 (24 hours a day). Please note that this is not the same number as Card Stop!
Your new card
Your new card will be sent to your address by post within 10 days. The cash balance on your old card will automatically be transferred to your new one. There is a charge of EUR 8 to replace your card, which will be debited from the available card balance.
The Prepaid Card and the Hello4You Prepaid Card are issued by Buy Way Personal Finance SA, 1000 Bruxelles, 1 boulevard Anspach, TVA BE 0400.282.777, RPM Brussels. BNP Paribas Fortis acts as issuer of electronic money.