Hello prepaid card

  • Make payments with ease, online or anywhere in the world
  • You control your budget at all times
  • Free for customers up to 27 years inclusive
  • Available to all holders of a Hello4You current account

Make payments with ease, online or anywhere in the world

The Hello prepaid card is a rechargeable payment card that allows you to place the amount of your choice on the card. You can use the card in Belgium at all sales outlets in Belgium, wherever debit MasterCard is accepted, as well as for purchases online and withdrawals from cash distributors abroad.

Free up to the age of 27 (inclusive)

Are you aged between 18 and 27? Then the Hello prepaid card is available to you free of charge, and there is no fee for cash withdrawals. On your 28th birthday, your Hello Prepaid card will be replaced by a classic Prepaid card (EUR 1/month). You can apply for your Hello prepaid card by calling your branch, telephoning the Hello team on 02 433 41 22, or online.

You control your budget

The Hello prepaid card is a rechargeable payment card, not a credit card. You choose the amount you would like to load your card with, and you cannot spend a cent more. This means there will never be any unpleasant surprises.

A secure payment method

A payment card is a more secure option than cash in your pockets. If you should lose your card, the balance is automatically transferred to the new replacement card. What if it is stolen? Do not worry. The thief cannot withdraw money from your account. The card is not linked to your current account and it is protected by a PIN.

Manage and recharge your card online or via our app at any time

You recharge your card with up to EUR 5,000 through your customer account or via the Prepaid app (available on the App Store, Google Play or Windows Store). Your balance and transactions are accessible at any time. In some cases, recharging your card may involve additional costs.

Is your card lost or stolen? Block it.

There are 3 ways to block your card:

  • By going to your User Account and requesting a replacement card.
  • By calling the Hello Team on 02 433 41 42 (Mon-Fri 7am to 10pm and Sat 9am to 5pm).
  • By contacting Prepaid Stop on 02 250 16 01 (24 hours a day). Please note that this is not the same number as Card Stop!

Always inform the police. Your new card will be sent to your address by post within 10 days. The cash balance on your old card will automatically be transferred to your new one. There is a charge of 8 EUR to replace your card, which will be debited from the available card balance.

Read more

Do you want to read more? For further information, please refer to the attached documents.