Frequently asked questions

Bank card

Paying and withdrawing cash easily throughout Europe

Make in-store payments, online payments, contactless payments, withdraw cash from ATMs, carry out internet banking via Easy Banking Web... You can use your bank card throughout Europe and, upon request, anywhere else in the world.

Contactless payments

A coffee and croissant from the bakery, an apple from the green grocer or a snack at the petrol station? All our new bank cards are equipped with contactless technology for quick, simple and secure payments. Just hold your bank card against a payment terminal bearing the contactless payment logo and your payment is made!

With complete security

All payments can be made contactless. You don't need to enter a PIN code for payments of up to EUR 25. Contactless payments are processed in the same manner and via the same network as standard card payments. Subsequent transactions without entering of a PIN code are limited to a total of EUR 50. If this limit is reached, then you will need to place your bank card in the payment terminal and enter your PIN code.

Using your bank card outside Europe

Travelling outside Europe? Do you want to be able to pay safely and easily as well as withdraw cash from ATMs? Activate your card

Flexible spending limits

You can make payments of up to EUR 2,500 per week on your bank card, and withdraw up to EUR 1,250 per week (daily limit: EUR 625). The limit for minors is EUR 250 for payments as well as withdrawals. Should you need a higher amount, you can increase your spending limit.

Request your bank card in a few minutes

  • Have your EBW card reader ready.
  • Also have your ID card within reach.
  • Need a quick break? Save your details and complete your request at a later time.

Lost or stolen cards?

Call Card Stop on +32 70 344 344 (EUR 0.3/min.) immediately to freeze your card and report the theft to the police within 24 hours. You can request a new card by phone or at your branch. You will immediately receive a temporary replacement card at the branch. Your new bank card will be ready within 5 bank working days. You can decide whether you prefer to have it sent home or to collect it at your branch.

Easy Save — saving money has never been easier

Every time you pay with your bank card, Easy Save rounds up the amount to the next full amount in euro. The difference is paid into your savings account.

Need more information?

If you would like to know more, please read the various documents we have selected for you.

Discover our other cards

You can also opt for a credit card or a prepaid card. Click here for an overview of all the cards we offer.