Frequently asked questions


Assist, the app to bring everywhere with you

Are you the victim of an accident on the way to work? Has your wallet been stolen? Did an unfortunate event put your trip at risk? Has your bathroom been flooded? As an expat, it isn't always obvious what to do or who to call when facing a misfortune.

Assist is a free app from BNP Paribas Fortis, offering you assistance and advice when you experience problems with your accounts or cards, your car, your home or your family, whether you are in Belgium or abroad. Assist will tell you what to do if you have a problem, as well as who to contact.

Useful features of Assist

  • Immediately see what help you can rely on from your Europ Assistance insurance at BNP Paribas Fortis.
  • Store the numbers of all your BNP Paribas Fortis insurance policies, including your Europ Assistance contract, in the section "your details". Assist will display these immediately when you need them.
  • Thanks to Assist, you always have all important national and international emergency phone numbers accessible in your pocket.
  • The "come and get me" option allows your location to be pinpointed and tells a family member or friend where you are.
  • Problems in the dark? Use the Assist pocket torch to bring light into the darkness!