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Frequently asked questions

Google Pay

Google Pay. Activate. Pay. Enjoy.

You always have your smartphone on you. You use it to call, surf, chat... and pay your purchases! Cash is so last year!

Download the app. Register your payment card. Confirm. Let's go!

Discover Google Pay

Simple

Activate. Pay. Enjoy. Watch the video

Safe

Safer than your own wallet. Watch the video

Free

You pay for your purchases without additional costs.

Accepted all around the world.

In millions of shops. Watch the video

All your payment cards in one app.

New: Now for your payment cards. Watch the video

in-App payment

Integrated into your favourite apps.

Your mobile payments in 3 steps

It’s very simple: You download the app, register your payment card and confirm your code.

1. Download the free app on Google Play.

Download the app

2. Register your payment cards.

It’s very simple. Take a photograph of your cards and add into the Google Pay app.

3. Confirm via SMS, telephone or our app.

Upon registration, you will receive a code. Confirm via SMS, the Easy Banking Centre or the Easy Banking App.

There we are! Activate. Pay. Enjoy!

Discover Google Pay:

Accepted all around the world.

With Google Pay, you make all your purchases in a simple gesture in millions of shops all around the globe.

Are you a vendor? A business manager?

Give your clients the opportunity to pay with their smartphones like thousands of other shops around the globe. Choose simpler, quicker and safer electronic payment means: your turnover will drastically increase. Choose your payment terminal.

FAQ

Android Pay becomes Google Pay

Why Google Pay? What happened to Android Pay?

Android Pay has changed its name and look & feel. Today, it has become Google Pay. But don’t worry, you may still pay with Google Pay in shops and online stores in exactly the same way as you did with Android Pay. If you are already using Android Pay, the application will automatically update and switch to Google Pay.

Where can I use Google Pay?

You can already use Google Pay on the applications and websites of some online vendors that formerly accepted the payment under its previous name: Android Pay. The Google Pay logo will soon replace the Android Pay logo on the applications and websites of vendors accepting this payment method. For all additional information, we invite you to visit the Blog de Google for the Google Pay announcements.Choose your payment terminal.

Start using Google Pay

What exactly is Google Pay?

Google Pay is a mobile payment application managed by Google for Android smartphones. Users may add the debit and credit cards of several banks on this platform to pay contactless in shops and in some applications.

How do I install Google Pay?

Select Google Pay in the Google Play Store and install the application. Before doing so, please ensure that your smartphone works under Android 4.4 (or earlier) and has the NFC feature. Do not forget to activate the NFC feature.

How do I add my credit/debit card to Google Pay?

Step 1: payment card data

1) To add a payment card, you must enter its information manually in the corresponding boxes. For credit cards, manually enter the 3 digits of the card security code on the back of the card.

Stage 2: authentication

There are 3 authentication methods: via SMS, by calling the Easy Banking Centre or via the Easy Banking App (for VISA cards only).

  • Via SMS: If you choose the text message option, the bank will send you a 6-digits verification code by text to confirm that you are the card’s legal holder. Now simply enter the verification code in Google Pay. You card is now registered and you can start making mobile payments with your smartphone immediately.
  • Via the Easy Banking App: Follow the instructions and activate your card via the Easy Banking App: It is both quick and easy.
  • Via the Easy Banking Centre: Should you not wish to receive your verification code via text message or if you do not receive text messages (in the event that the bank does not have your phone number for instance), call 02 433 43 67 to activate your card in the Google Pay application. A collaborator will activate your card once your identity has been verified.

May I use several payment cards to make payments?

Yes, you may enter several credit and debit cards. However, you shall have to define one default payment card (the card appearing at the top of the screen is your default card). However, it is rather simple to change default cards.

How do I select my default payment card?

It is very easy. You can select it using either of the following methods:

  1. Select the desired card, scroll down and select “define as default card”. Voilà! It's done.
  2. Select the icon of the desired card on the screen. Slide it to the top of the screen. Voilà! It's done.

Paying with Google Pay

How does it work?

You are standing before a terminal that accepts contactless payments and your payment card is properly set up? Pay with one easy gesture by bringing your smartphone near the terminal (on top or on the side).

To make payments under €25, simply switch off the sleep mode and bring your phone towards the terminal. For amounts of €25 and above, unlock your phone (using the safety code, the unlock pattern or your fingerprint) then bring it close to the terminal.

Will I have to unlock my phone in other situations?

Yes, when you make two transactions in a row - even for amounts under €25 -, you will be invited to unlock your smartphone before making a third transaction. These security regulations were put in place to protect consumers by lowering the risk of fraud in the event of a phone loss or theft.

Is there a maximum payment amount with Google Pay?

The payment limit is that of your debit and/or credit card. As the case may be, please consult the limits defined to the card in your Easy Banking Web.

Are there additional costs linked to the Google Pay application?

The Google Pay app is free. There are not additional fees linked to the app. Fees relative to the exchange rate outside the Euro zone are identical to those applicable to credit and debit cards.

Security on Google Pay

What should I do if my smartphone is lost or stolen?

In the event that your smartphone is lost or stolen, you can easily block every function remotely via the Google website by login on to: https://www.google.com/android/devicemanager.

If you only want to block your payments but not your smartphone, call CardStop on 070 344 344 and ask the operator to stop all “tokens” relative to your card in Google Pay. You may also call the Easy Banking Centre on 02 433 43 67.

What is a token?

The token is a virtual number that you can use instead of your genuine card number to complete some purchases and secure your transactions.

What if I find my smartphone?

Call Cardstop on 070 344 344 or the Easy Banking Centre on 02 433 43 67 to unblock your previously suspended “tokens”.

What do I do if I lose my card or if it gets stolen?

If you have lost your card, immediately call CardStop on 070 344 344. All tokens relative to this card will be blocked and no further transaction will be carried out with the card, including those using the Android Pay application.

Problems linked to Google Pay?

What should I do if I encounter installation problems?

Should you encounter problems during the Google Pay installation process, please verify that your smartphone works under Android 4.4 and is equipped with the NFC feature.

What should I do if I encounter authentication problems?

Should you encounter a problem during the authentication process, contact the Easy Banking Centre on 02 433 43 67 from Monday to Friday from 7 am to 10 pm and Saturday from 9 am to 5 pm.

What should I do if I am unable to add a payment card?

If you cannot enter a debit / credit card, it is preferable to get in touch with the Easy Banking Centre on 02 433 43 67 from 7 am to 10 pm from Monday to Friday, and from 9 am to 5 pm on Saturday.

Who should I contact if I cannot make payments?

Please call the Easy Banking Centre on 02 433 43 67 from 7 am to 10 pm from Monday to Friday, and from 9 am to 5 pm on Saturday.

What should I do if I encounter payment problems?

First of all, you should verify that the vendor’s payment terminal is compatible with the NFC technology and that it bears the contactless and / or Google Pay logos. The terminal could be undergoing maintenance operations and would thus not be able to process contactless payments at the moment of your transaction.

Please don’t hesitate to call the Easy Banking Centre on 02 433 43 67 from 7 am to 10 pm from Monday to Friday, and from 9 am to 5 pm on Saturday. Notify the vendor’s coordinates to the collaborator, as well as the transaction date and time.

What do I do if I lose my smartphone?

In the event that your smartphone is lost or stolen, you can easily block every function remotely via the Google website by login on to: https://www.google.com/android/devicemanager.

If you only want to block your payments using Google Pay but not your smartphone or payment cards, call CardStop on 070 344 344 and ask the operator to stop all “tokens” relative to your card in Google Pay. You may also call the Easy Banking Centre on 02 433 43 67.

What's a token?

The token is a virtual number that you can use instead of your genuine card number to complete some purchases and secure your transactions.

What if I find my smartphone?

Call Cardstop on 070 344 344 or the Easy Banking Centre on 02 433 43 67 to unblock your previously suspended “tokens”.

What should I do if I lose my payment card?

If you have lost your payment card, immediately call CardStop on 070 344 344. All “tokens” relative to this card will be blocked and no further transaction will be carried out with the card, including those using the Google Pay application.

What should I do if I want to remove a payment card that’s been added to Google Pay?

It's very simple. Select the card you wish to remove in Google Pay, select “remove card” and confirm the removal of the chosen card.

What should I do if I want to dispute a VISA/MasterCard transaction in Google Pay?

Like for any other credit VISA/Mastercard transaction, you can dispute it via www.macarte.be.

What should I do if I want to dispute a transaction made using my debit (Maestro) card in Google Pay?

Use the same procedure as you would to dispute a transaction made using a debit card. You shall have to go to your local branch with your police statement in the event that your card was lost or stolen.

More information?

Do you have any other questions?

Please contact the Easy Banking Centre on 02 433 43 67 from 7 am to 10 pm from Monday to Friday, and from 9 am to 5 pm on Saturday.